Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Roch Morel

Niagara Falls,Canada

Summary

Friendly and positive casino team leader bringing 20 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.

Overview

29
29
years of professional experience

Work History

Table Games Floor Supervisor

Casino Niagara
Niagara Falls, ON
10.1999 - Current
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.

Executive Lounge Attendant

Amusement Populaire
Montreal, QC
05.1991 - 05.1997
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

College Certificate - Tourism And Hospitality

College April Fortier
Montreal, QC
04.1985

Skills

  • Federal Regulations
  • Card Counting
  • Inventory Control Processes
  • Customer Satisfaction
  • Cash Register Operations
  • Customer Loyalty
  • Guest Relations
  • Performance Feedback
  • Standards Compliance
  • Customer Interaction

Timeline

Table Games Floor Supervisor

Casino Niagara
10.1999 - Current

Executive Lounge Attendant

Amusement Populaire
05.1991 - 05.1997

College Certificate - Tourism And Hospitality

College April Fortier

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Roch Morel