Roch Kilinski
Burnaby,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Senior Service Manager
Browns SocialHouse Lower Lonsdale
2023.08 - Current
- While using Kered's core values promoted a positive atmosphere and strong staff relationships by using integrity and a genuine concern for their well-being and interests.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored and recorded operational maintenance needs.
- Nurtured elevated guest experience with the use of both NCI and QSA budgets to cater to their preferences and needs.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Regularly evaluated trend metrics to identify areas for improvement and adjust strategies for continued sales figures growth
Bartender
Hop and Vine Taphouse
2020.02 - 2023.07
- Created life-long relationships with patrons.
- Performed weekly draft line cleaning.
- Boosted bar profitability, informing team members on routine procedures and productivity strategies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Catering Manager
Canucks Sports & Entertainment
2019.10 - 2021.05
- Supervised and maintained successful execution of service during Events and Sports Games.
- Managed Cash Float/Client Charges/Cash-out.
- Coordinated with event planners for floor and table layouts, guest numbers and catering needs.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
Food and Beverage Supervisor
JW Marriott/ The Douglas
2017.09 - 2019.10
- Supervised and trained teams in both Room Service and Executive Lounge.
- Completed Leadership in Motion program.
- Addressed guest complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Launched new menu, cross-training in food syllabus and employee understanding.
- Maintaining inventory par levels.
- Strong Micros POS and Opera PMS skills.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Lounge Bartender
Shangri-La Hotel
2015.07 - 2017.09
- Crafted signature cocktails.
- Prepared orders in accordance with AAA Five Diamond standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new department hires.
- Cultivated warm relationships with customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Food and Beverage Bartender/Server
Rosewood Hotel Georgia
2011.06 - 2015.07
- Used professional phone etiquette to process guest orders including upselling items to maximize bills while fulfilling guests dietary needs/ expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and tailoring orders to promote loyalty.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Made client requested cocktails and drinks for large volume of guests.
- Maintained detailed records of inventory, proactively identifying and communicating ordering needs to management.
- Received Forbes 5-star award while treating every guest to these elevated service standards.
Education
Some College (No Degree) - Financial Management
BCIT
BurnabyCommunication
Dale Carnegie Course
Skills
- Pre-opening in 3 luxury hotels
- Good Communicator
- Employee Retention
- Customer Satisfaction
- Operations Management
- Casual/Fine-Dining Environments
- Patron Experiences and Rapport
- Food Pairing
- Team Management
Timeline
Senior Service Manager
Browns SocialHouse Lower Lonsdale
2023.08 - Current
Bartender
Hop and Vine Taphouse
2020.02 - 2023.07
Assistant Catering Manager
Canucks Sports & Entertainment
2019.10 - 2021.05
Food and Beverage Supervisor
JW Marriott/ The Douglas
2017.09 - 2019.10
Lounge Bartender
Shangri-La Hotel
2015.07 - 2017.09
Food and Beverage Bartender/Server
Rosewood Hotel Georgia
2011.06 - 2015.07
Some College (No Degree) - Financial Management
BCIT
Communication
Dale Carnegie Course
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