Rocco Zito
Toronto,ON
Summary
Operations Executive with over 20 years of experience in warehousing software and operations management. Keen ability to lead high-performance teams and implement cost-effective processes and solutions for optimal service excellence. Strong initiative paired with exceptional communication, organizational, and time management skills fostering collaboration with all internal and external stakeholders. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director Distribution Services
Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)
Toronto, ON
04.2018 - 01.2024
- Involved in the start-up of Travel Corporation Distribution Services Ltd., designing effective warehouse process flow, racking setup and Warehouse Management System.
- Implemented all administrative procedures, hired, and trained staff, and acted as Company Safety Manager and Co-chair of the Joint Health & Safety Committee
- Designed and implemented a procurement web portal enabling the company to host marketing materials (brochures, magazines, promotional material) for their trade partners
- Minimized transportation and materials costs by 22% annually, using purchasing and negotiation acumen to exceed targets
- Managed and supported on-the-go hardware for the Canadian Tour Director with a Point of Sale (POS) solution
- Created and implemented the company's Health & Safety Plan, successfully meeting all Ontario Health and Safety requirements.
Senior Director Operations & Support Systems
Go Direct Supply Chain Solutions Inc.
Mississauga, Ontario
02.2015 - 03.2018
- Provided support and coaching to production teams for effective planning of upcoming work schedules
- Collaborated for onboarding of new clients, establishing supply chain workflows and continuous efficiencies
- Maintained carrier & courier relationships and negotiated all carrier agreements while training and coaching Supply Chain Analytical team members.
Senior Director of Operations
Contac Services Inc.
Mississauga, Ontario
01.2008 - 01.2015
- Oversaw operational management of the Supply Chain & Logistics Division in Canada, operating three warehouses with a staff of 80 FTE, and P&L responsibility
- Acted as executive sponsor for the successful implementation of a Warehouse Management System throughout all three warehouses across Canada
- Set up programs for cross-border shipping via FedEx, UPS, and the United States Postal System and negotiated all carrier and supplier agreements for the distribution division
- Achieved HAPPA Certified status and deployed a Food Safety Management System in main Distribution Center.
Operations Systems Manager
Contac Services
01.2008 - 01.2009
- Lowered transportation costs by $ 800,000 the first year by enacting a zone skip program across warehouses
- Reduced month-end invoicing efforts by 30% with the creation of sustainable routines supporting and building internal efficiencies
- Supported dynamic shipping calculations for an e-commerce shopping cart by putting in place a real-time rating engine and routing guide.
Senior Director, Consulting & Post Sale Implementation
Tecsys Inc.
Markham, ON
- 01.2008
- Planned and directed multiple projects and project teams simultaneously through project lifecycles: development, translations, testing, delivery, rework, and final approval
- Developed and approved Statement of Work, project management documents, and plans including schedule, milestones, communication, and risks
- Monitored project progress against plans and quality measures, while collaborating closely with management and technical team leaders to oversee day-to-day team deliverables
- Facilitated rework issues resolution reported by customers with delivery services teams, engaging with customers to ensure smooth closure of builds and gain overall acceptance
- Ensured continuous learning and product efficiency by conducting thorough reviews of completed projects.
Director, Professional Services
Tecsys Inc.
Mississauga, ON
08.2000
- Managed and mentored technical staff of 20 + individuals in large ERP environments while planning and scheduling software enhancements with the Development group
- Established and maintained professional and productive relationships with our Customers' Senior Management teams
- Advocated for customers and collaborated with internal teams, partners, and suppliers, establishing, communicating, and managing expectations
- Assisted with implementing projects on time and within budget.
Education
Bachelor of Arts - Math for Commerce -
York University
Toronto, ONComputer Electronic Technology -
Herzing Career College
Toronto, ONSkills
- Change Management
- Operational Efficiency
- Business-to-Business (B2B)
- Business-to-Consumer (B2C)
- Warehouse Operations
- Customer Support
- Strategic Thinking
- Relationship Management
- Occupational Health
- Training & Coaching
- Project Management
- Risk Management
- ERP Environments
- Logistics Management
Certification
- Ontario Joint Health & Safety Committee
- Newfoundland & Labrador OHS Committee Member - Level 2
- Alberta Joint HS Committee / HS Representative Comprehensive
- St Johns First Aid CPR/AED Level C
Toolbox
- Office 365
- Microsoft Project
Training
- Understanding Lean Production
- Microsoft Project
- Microsoft Office
- Priority Management Systems
References
References available upon request.
Timeline
Director Distribution Services
Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)
04.2018 - 01.2024
Senior Director Operations & Support Systems
Go Direct Supply Chain Solutions Inc.
02.2015 - 03.2018
Senior Director of Operations
Contac Services Inc.
01.2008 - 01.2015
Operations Systems Manager
Contac Services
01.2008 - 01.2009
Director, Professional Services
Tecsys Inc.
08.2000
Senior Director, Consulting & Post Sale Implementation
Tecsys Inc.
- 01.2008
Bachelor of Arts - Math for Commerce -
York University
Computer Electronic Technology -
Herzing Career College
- Ontario Joint Health & Safety Committee
- Newfoundland & Labrador OHS Committee Member - Level 2
- Alberta Joint HS Committee / HS Representative Comprehensive
- St Johns First Aid CPR/AED Level C
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