Rocco Antonecchia
Montreal,QC
Summary
Seeking an opportunity to demonstrate abilities in a new and exciting role. Confident in ability to pave the way for a prosperous career for both myself and the organization. Strong determination and drive to excel, eager to contribute skills and expertise to make a significant impact.
Overview
22
22
years of professional experience
Work History
Owner/Manager
Ninja Consulting
03.2018 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Census Representative
Government of Canada
06.2021 - 08.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Business Development Manager
Venueparking.com
03.2015 - 08.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Business Development Representative
Maplace.ca
05.2011 - 03.2015
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Inventory Management and Efficiency
Theatre Olympia
10.2009 - 06.2011
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
Customer Service Associate
Atlantis Amusement
08.2007 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Owner/Manager
Laguna Lounge
06.2004 - 10.2007
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Inventory Control
Sir Winston Churchill Pub Complex
12.2003 - 08.2004
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
Collections Agent
Household Finance
09.2001 - 09.2003
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Collections Agent
Equifax Canada
09.1999 - 06.2001
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
Bachelor’s degree commerce (not completed) -
Concordia University
Montreal, QC05.2001
DEC in Commerce -
Dawson College
Montreal, QC05.1999
Laurier MacDonald Comprehensive High School
06.1997
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Languages
English
Full Professional
French
Professional Working
Italian
Limited Working
Timeline
Census Representative
Government of Canada
06.2021 - 08.2021
Owner/Manager
Ninja Consulting
03.2018 - 10.2021
Business Development Manager
Venueparking.com
03.2015 - 08.2018
Business Development Representative
Maplace.ca
05.2011 - 03.2015
Inventory Management and Efficiency
Theatre Olympia
10.2009 - 06.2011
Customer Service Associate
Atlantis Amusement
08.2007 - 08.2009
Owner/Manager
Laguna Lounge
06.2004 - 10.2007
Inventory Control
Sir Winston Churchill Pub Complex
12.2003 - 08.2004
Collections Agent
Household Finance
09.2001 - 09.2003
Collections Agent
Equifax Canada
09.1999 - 06.2001
Bachelor’s degree commerce (not completed) -
Concordia University
DEC in Commerce -
Dawson College
Laurier MacDonald Comprehensive High School
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