Robyn Ann Dietrich
Pomona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Azul Vision
Covina
01.2024 - Current
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
- Collected co-pays and payments from patients.
- Prepared patient charts with demographic data prior to each visit.
- Ensured medical records were properly filed according to established protocols.
- Assisted in training new front office staff members.
- Scanned documents into electronic health record system.
- Answered phones politely and directed callers to appropriate personnel.
Sales Associate
Luxottica - Sunglass Hut
Brea
05.2019 - 01.2024
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Developed eye for detail and suggested accessories to complement purchase.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Urban Outfitters
Brea
11.2017 - 07.2020
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Team Member
Joann Fabric and Craft Store
Whittier
06.2017 - 11.2017
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Increased purchase amounts by cross-selling with similar products.
Seasonal Team Member
Zales The Diamond Store City of Industry
10.2016 - 12.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Seasonal Sales Associate
Charlotte Russe
West Covina
10.2015 - 12.2015
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
West Covina High School
West Covina, Ca05.2013
Skills
- Product Sales
- Upselling
- Effective communication skills
- Appointment Setting
- Data Entry
- Insurance Verification
Timeline
Patient Service Representative
Azul Vision
01.2024 - Current
Sales Associate
Luxottica - Sunglass Hut
05.2019 - 01.2024
Sales Associate
Urban Outfitters
11.2017 - 07.2020
Team Member
Joann Fabric and Craft Store
06.2017 - 11.2017
Seasonal Team Member
Zales The Diamond Store City of Industry
10.2016 - 12.2016
Seasonal Sales Associate
Charlotte Russe
10.2015 - 12.2015
West Covina High School