Robyn Willing
Calgary,AB
Summary
Dedicated, hard-working individual with a background covering guest service experience and hospitality with five years in the restaurant industry. seeking full time employment in a respectable and professional environment.
Overview
4
4
years of professional experience
Work History
Supervisor/Sever/Bartender
NATIONAL ON 10TH
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Assistant Manager
DYNAMITE
04.2021 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Server
CATCUS CLUB CAFE
09.2020 - 04.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- provided a meaningful and personal guest experience, while maintaining an organized and clean restaurant.
- Served food and beverages promptly with focused attention to customer needs.
Server
EARLS
08.2019 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
NATIONAL ON 10TH
04.2019 - 05.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Also participated in coat check, bowling desk operator, handling payments and cash-outs.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Crescent Heights High School
Calgary, AB05.2018
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales trends
- Exceptional Customer Service
- Problem-solving skills
- Multi-tasking strength
Timeline
Supervisor/Sever/Bartender
NATIONAL ON 10TH
09.2021 - Current
Assistant Manager
DYNAMITE
04.2021 - 08.2021
Server
CATCUS CLUB CAFE
09.2020 - 04.2021
Server
EARLS
08.2019 - 08.2020
Hostess
NATIONAL ON 10TH
04.2019 - 05.2020
High School Diploma -
Crescent Heights High School
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