Robyn Tschirhart
New Hamburg,ON
Summary
Hardworking and passionate Library and Information Technician student with strong organizational skills eager to secure an entry-level Library Assistant position. Ready to help the team achieve the library's goals, while continuing to learn and gain experience in the field.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
Baden Veterinary Hospital
2019.07 - Current
- Process new patients and update client records with key information using standardized registration systems and encrypted databases.
- Provide excellent customer service to all clients in person, on the phone and through e-mail communication.
- Assist in patient physical examinations through restraint and positioning of animals for minor procedures and diagnostic imaging such as x-rays.
- Collect and process patient blood samples for in house and reference laboratory analysis and place intravenous catheters.
- Administered medications to animals in treatment and documented changes in condition.
Veterinary Assistant
Animal Eye Clinic of Waterloo Region
2018.11 - 2019.07
- Provided reception duties for a busy veterinary ophthalmology clinic including management and triage of incoming patient referrals from clinics all over the province.
- Maintained current and accurate medical records for patients and their owners.
- Created cost estimates for routine and complex medical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarian and head veterinary technician in opthalmology examinations, diagnostics and surgical procedures as required.
Veterinary Assistant
Laurelwood Veterinary Hospital
2013.03 - 2018.11
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Managed multi-line phone system and pleasantly greeted clients.
Education
Library And Information Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON2027
Veterinary Office Administration
University of Guelph Ridgetown Campus
Ridgetown, ON06.2015
Skills
- Outstanding Customer Service
- Excellent verbal and written communication
- Management of in-clinic supplies and inventory
- Front Office Management
Accomplishments
Was runner-up for the Veterinary Receptionist of the Year award through Pet Plan Pet Insurance in 2018. I had the honour of participating in their continuing education course on customer service and was invited to their black tie awards gala at the Four Season's Resort in Orlando, FL with other standout members of the veterinary field.
Timeline
Veterinary Assistant
Baden Veterinary Hospital
2019.07 - Current
Veterinary Assistant
Animal Eye Clinic of Waterloo Region
2018.11 - 2019.07
Veterinary Assistant
Laurelwood Veterinary Hospital
2013.03 - 2018.11
Library And Information Technician
Mohawk College of Applied Arts And Technology
Veterinary Office Administration
University of Guelph Ridgetown Campus
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