Robyn Smith
Charlottetown,PE
Summary
Looking to obtain full-time work, in a position where personal development and customer service skills can be achieved.
Overview
8
8
years of professional experience
Work History
SALES FLOOR ASSOCIATE CASHIER
Princess Auto
10.2020 - Current
- Organized merchandise on sales floor according to store standards for easy customer access
- Demonstrated ability to handle cash register transactions accurately and efficiently
- Provided excellent customer service by assisting customers with product selection and answering questions about products, services, and policies
- Answered incoming phone calls from customers regarding product inquiries or complaints.
CUSTOMER SERVICE REPRESENTATIVE
Admiral Insurance
01.2023 - 02.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Adhered to company policies and procedures while providing superior service
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Logged details of customer service calls in computer system following correct protocols.
TEAM LEADER
McDonalds
06.2016 - 07.2020
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
Education
DIPLOMA IN PHARMACY ASSISTING -
CBBC CAREER COLLEGE
10.2021
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
EASTERN SHORE DISTRICT HIGHSCHOOL
06.2017
Skills
- Time Management
- Upselling Techniques
- Policy and Procedure Adherence
- Cash Handling
- Stocking and Receiving
- Merchandising
- Product and Service Sales
Languages
English
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Admiral Insurance
01.2023 - 02.2024
SALES FLOOR ASSOCIATE CASHIER
Princess Auto
10.2020 - Current
TEAM LEADER
McDonalds
06.2016 - 07.2020
DIPLOMA IN PHARMACY ASSISTING -
CBBC CAREER COLLEGE
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
EASTERN SHORE DISTRICT HIGHSCHOOL
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