Robyn Santillan

• Managed daily clinic operations ensuring efficient workflow and patient care.
• Supervised staff scheduling and resource allocation to meet clinic demands.
• Implemented process improvements to enhance patient experience and service delivery.

•Communicated with staff and clinicians on new workflows and processes

•Created clinicians templates

• Reviewed clinic policies to ensure compliance with healthcare regulations and standards.
• Facilitated communication between departments to streamline patient services.
• Monitored inventory levels and ordered supplies to maintain operational readiness.
• Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
• Recruited, trained, evaluated and supervised clinical staff members in accordance with organizational standards.
• Created reports on operational performance metrics to track progress against goals.

• Led daily production operations to ensure efficient workflow and timely completion.
• Trained new team members on safety protocols and operational procedures.
• Coordinated inventory management to maintain optimal stock levels and reduce waste.
• Collaborated with management to develop production schedules and staffing plans.
• Ensured compliance with health and safety regulations throughout the production area.
• Monitored the quality of products during production process.
• Assisted in training new personnel in the use of tools and equipment.
• Maintained an accurate inventory of raw materials and supplies.
• Conducted performance reviews with team members to ensure goals are being met.
• Prepared reports on production metrics such as output, waste, cost.

• Managed daily operations to ensure efficient store performance.
• Trained and developed team members on best practices and procedures.
• Oversaw inventory management and replenishment processes.
• Coordinated scheduling to maintain optimal staffing levels.
• Addressed customer inquiries and resolved complaints effectively.
• Organized promotional displays to increase product visibility and sales.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Handled shift overstock, restocking, and inventory control.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Followed safety protocols and company processes and procedures.
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.