ROBYN ROBBINS
Burford,ON
Summary
Results-driven Service Manager with a strong background in customer service and team leadership. Known for improving service efficiency and resolving customer issues effectively, contributing to enhanced client relationships and satisfaction.
Overview
9
9
years of professional experience
Work History
Service Coordinator
VERDUYN TARPS
Woodstock, Ontario
07.2024 - 10.2025
- Coordinated schedules for service appointments and customer inquiries.
- Communicated with clients to understand service needs and expectations.
- Analyzed service requests to prioritize urgent tasks efficiently.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Worked closely with other departments within the company to ensure successful completion of projects.
SERVICE ADVISOR
GENUINE TIRE & AUTO
Brantford, Ontario
02.2022 - 07.2024
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate solutions.
- Coordinated with technicians to relay customer needs and service updates.
- Addressed customer complaints and resolved issues to enhance satisfaction.
- Provided product knowledge on tires, batteries, and automotive services.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
SERVICE MANAGER
JIFFY LUBE
Brant, Ontario
06.2016 - 11.2020
- Managed daily operations to ensure timely service delivery.
- Supervised and trained staff in customer service protocols.
- Coordinated inventory management to maintain adequate stock levels.
- Resolved customer complaints effectively to enhance satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Education
ACCOUNTING AND BOOK KEEPING - Accounting
TORONTO SCHOOL OF BUSINESS
Brantford, ON06-2000
Skills
- Service scheduling
- Customer communication
- Problem resolution
- Service analysis
- Inventory management
- Customer relationship management
Timeline
Service Coordinator
VERDUYN TARPS
07.2024 - 10.2025
SERVICE ADVISOR
GENUINE TIRE & AUTO
02.2022 - 07.2024
SERVICE MANAGER
JIFFY LUBE
06.2016 - 11.2020
ACCOUNTING AND BOOK KEEPING - Accounting
TORONTO SCHOOL OF BUSINESS