Rhonda Bedore
Guelph,ON
Summary
Enthusiastic employee with 25 years experience with The City Of Guelph, in a variety of Positions.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel as the Supervisor of Residential Waste Collection. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard-working Supervisor with experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
25
25
years of professional experience
Work History
Supervisor of Process Operations
City Of Guelph
2023.10 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Frequently inspected production area to verify proper equipment operation.
Lead Hand Site Operations
City Of Guelph
2021.05 - Current
- Daily staff scheduling through use of Excel
- Schedule-Organize daily work assignment
- Daily use of Excel, Wam, Microsoft Teams, Outlook
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Adhered to social distancing protocols and reinforce City Of Guelph Policies.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Led projects to identify opportunities for improvement.
- Participate in task Force meetings
- Team building through positive reinforcement
- Adhered to OHSA safety protocols and enforced team member compliance.
- Communicated with management and team members to resolve obstacles and complete various onsite projects.
- Provide work Schedules to Staff
- Document staff work activities and provide report to Supervisor
- Monitor that customer service levels are inline with City of Guelph Standards
- Work proficiently with outside contacts to complete repairs
- Provide training and guidance to new staff
- Report deficiencies and react effectively
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Lead Hand Mrf
City Of Guelph
2020.12 - 2021.05
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Onboarded new employees by one on one training
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Monitored bale inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked effectively in a team environment to keep production up and running
- small mechanical repairs where needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked closely with the maintenance team when needed to effectively communicate our needs to maintain the production standard we set out to achieve daily
Vice President
Cupe Local 241
2019.01 - 2021.03
- Represent members in meetings
- Provide direction to union official
- Deal effectively with members
- Tracking and Filing of Grievances
- Excellent note taking skills
- Proficient computer skills
- Perform Presidents role in absence of President
- Work closely with Management and HR to find resolve for members
- Support staff before and after meetings
- Effectively organize/schedule stewards meetings
- Coach new stewards on member engagement and CBA
- Coach new members in accordance with City of Guelph Core Values
- Implementation of Union programs and policies
- Support to other Local officials in there Executives Roles
- Conflict resolutions
- Work closely with members to adhere to City policies
Waste Packer Operator
City Of Guelph
2014.01 - 2019.04
- Address questions and concerns from residents, customers and general public
- Operate Waste Packer for door to door collection
- Excellent driving record
- Provide excellent customer service skills
- Preform pre trip and post trip inspection daily
- Trained new staff members
- Cross Trained as Lead Hand of Collections
- Responsible for daily direction to staff while in Lead Role
- Operate computers and radios daily
- Review staffs work and gave comprehensive and constructive feedback
- Always work safely and within accordance of OHSA
- Assist residents who are not able to get there carts to the curb
Equipment Operator
City Of Guelph
2010.06 - 2014.01
- Maintained and cleaned equipment after each job and inspected.
- Operated skid steer, Front End Loader to complete jobs in a timely and safe manner.
- Drove vehicles to and from work sites and maintained a clean driving record.
- Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
- Promoted site safety by working in a safe manner.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Loaded and unloaded product for safe shipping
- Operated wide variety of hand tools such as, drills, hammers, bolt cutters, wire cutters, wrenches, sanders, air compressor
- Maintained compliance with company standards to perform all maintenance activities.
- Operated equipment such as sweeper and a genie boom.
- Working Knowledge of the OHSA
- Provided outstanding customer service.
- Worked on tip floor, which included loading of belts and hoppers in a timely and efficient manner as well as taking in material from customers
- Regularly clean under baler pits and belts
- Removal of snow around doors and loading docks in the winter months by hand, loader or plow truck
Waste Packer Operator
City Of Guelph
2007 - 2010
- Duties were very similar to the Waste Packer job listed already only difference being that it was done by hand
Equipment Operator Transfer Station
City Of Guelph
2004 - 2007
- Operated Front End Loader for the purpose of exporting waste
- Operated loader in very tight areas with high traffic
- Responsible for cleaning of floor working of debris
- Operated in accordance of OHSA
- removal of snow in winter months with Loader, plow truck and Back Hoe
- Grass cutting in summer months with trackless mower as well as the use of weed eaters and push lawn mowers
- Maintained and cleaned equipment after each job and inspected.
- Followed standards and procedures to maintain safe work environment.
- Informed supervisors when machines needed major service.
- Promoted shop safety by working in a safe manner.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Operated equipment such as Plow Trucks and Back Hoe.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Performed routine preventive maintenance to ensure that equipment ran safely and effciently
Labourer Attendant
City Of Guelph
1999.07 - 2004.09
- operated various pieces of equipment such as Loader, Backhoe, plow truck, trackless mower
- Operated scale house for commercial and residental customers
- Spotted trucks for safe dumpung
- Cash Handling
- Prune bushes, hedges and trees
- Plant flower beds, gardening, landscaping
- Scrape bins with Backhoe
- Plow snow in winter
- Salt work areas
- Operate weed eaters and leaf blowers
- Maintain public drop off area
- Operate Kiosk
- Working knowledge of the OHSA
Education
High School Diploma -
Centre Hastings Secondary School
Madoc, ONCertificate - undefined
Dave Saunders WSIB Training
Certificate - undefined
WSIB Level I And II
Certificate - undefined
Return To Work
undefined
Code Of Conduct
undefined
Respectful Workplace
Certification - undefined
Certified 2 Joint Health And Safety Member
DZ Licence -
Humber College Institute of Technology & Advanced Learning
Toronto, ONCertificate -
First Aid Certification And Training
GuelphCertificate -
Genie Boom Training
GuelphCertificate -
Cupe Education
Certificate -
Leadership Training
GuelphSkills
- Safety and compliance
- Self-motivated
- Fast learner
- Safety knowledge
- Strong initiative
- Supervisory experience
- Equipment problem resolution
- Strong mechanical aptitude
- Good multitasker
- Customer relationship building
- Dependable and reliable
- Safety procedures knowledge
- Driving commercial vehicles
- Heavy equipment operation
- Landscaping
- Good communication skills
- Complaint resolution
- Hand/power tools
- Works well independently
- Machine servicing
- Power and hand tools
- Strong team player
- Good judgment
Timeline
Supervisor of Process Operations
City Of Guelph
2023.10 - Current
Lead Hand Site Operations
City Of Guelph
2021.05 - Current
Lead Hand Mrf
City Of Guelph
2020.12 - 2021.05
Vice President
Cupe Local 241
2019.01 - 2021.03
Waste Packer Operator
City Of Guelph
2014.01 - 2019.04
Equipment Operator
City Of Guelph
2010.06 - 2014.01
Labourer Attendant
City Of Guelph
1999.07 - 2004.09
Waste Packer Operator
City Of Guelph
2007 - 2010
Equipment Operator Transfer Station
City Of Guelph
2004 - 2007
High School Diploma -
Centre Hastings Secondary School
Certificate - undefined
Dave Saunders WSIB Training
Certificate - undefined
WSIB Level I And II
Certificate - undefined
Return To Work
undefined
Code Of Conduct
undefined
Respectful Workplace
Certification - undefined
Certified 2 Joint Health And Safety Member
DZ Licence -
Humber College Institute of Technology & Advanced Learning
Certificate -
First Aid Certification And Training
Certificate -
Genie Boom Training
Certificate -
Cupe Education
Certificate -
Leadership Training
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