Robyn Quick
San Diego,CA
Summary
Dynamic Trauma Case Manager with proven expertise at Scripps Memorial Hospital La Jolla, excelling in crisis intervention and advocacy. Leveraged strong problem-solving abilities to enhance client outcomes and improve service coordination. Recognized for effective case documentation and time management, fostering a collaborative environment that increased team productivity by 20%.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Trauma Case Manager
Scripps Memorial Hospital La Jolla
05.2018 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Registered Nurse - Per Diem
GI and Associates
05.2015 - 05.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Supervisor ICU Stepdown Trauma
Scripps Memorial Hospital La Jolla
01.2002 - 05.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
BSN - Nursing
Baker University
Baldwin City, KS05.1998
Bachelor Of Science In Nursing - Nursing
University of Kansas
Lawrence, KSSkills
- Problem-solving
- Time management
- Case documentation
- Case management
- Documentation and reporting
- Critical thinking
- Documentation proficiency
- Data entry and analysis
Certification
TNCC
CCM
Timeline
Trauma Case Manager
Scripps Memorial Hospital La Jolla
05.2018 - Current
Registered Nurse - Per Diem
GI and Associates
05.2015 - 05.2020
Supervisor ICU Stepdown Trauma
Scripps Memorial Hospital La Jolla
01.2002 - 05.2017
Bachelor Of Science In Nursing - Nursing
University of Kansas
BSN - Nursing
Baker University
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