Robyn Oshust
Edmonton,Canada
Summary
Accomplished Key Holder with a proven track record in team leadership and sales strategy. Boasting extensive retail experience and a remarkable aptitude for upselling, I am a dedicated professional with an impressive skill set in customer service and time management. Proficient in troubleshooting and crafting effective solutions, I excel as an exceptional verbal and written communicator with a strong history of nurturing positive relationships and consistently surpassing goals.
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Animal Health Section, Alberta Agriculture
Edmonton
01.2014 - Current
- Coordinate executive communications, handling complex correspondence and action requests.
- Coordinate with various departments, liaise with executive offices, and facilitate effective communication to support organizational objectives.
- Provide administrative support and guidance on administrative policies, interpret agreements, and offer resources to staff for improved understanding of procedures enhancing office operations.
- Streamline administrative processes, manage complex correspondence, and ensure compliance with departmental policies for efficient office operations.
- Analyze financial data, manage contracts, and reconcile invoices to maintain accurate records and ensure timely vendor payments.
- Ensure meticulous compliance with ministerial travel policies, efficiently managing complex travel arrangements for executive staff.
- Foster effective interdepartmental communication, facilitating seamless information flow and collaboration to achieve organizational objectives.
- Manage office supplies and vendor relations, ensuring timely procurement and payment.
KEYHOLDER
Dollarama
Edmonton
01.2011 - 01.2018
- Safeguarded security alarm codes and keys for the store's protection.
- Led and supervised a team of approximately 2-4 employees during each shift, maintaining a cohesive and efficient work environment.
- Vigilantly monitored associates throughout each assigned shift, adeptly addressing and resolving any challenges to uphold optimal store performance.
- Provided invaluable support to store cashiers during peak sales periods, ensuring a seamless customer experience.
- Expertly processed various forms of payment, including cash, credit, debit, and cheques, to expedite transactions and enhance customer satisfaction.
- Meticulously managed store opening and closing procedures on a regular basis, including cash register reconciliation, deposit handling, and organized filing of daily paperwork.
- Methodically restructured racks and shelving in accordance with seasonal planograms, optimizing product presentation. Collaborated with the team to fulfill additional responsibilities, such as maintaining cleanliness and participating in product merchandising efforts.
- Maintained store cleanliness and organization by sweeping and mopping floors, and meticulously cleaning windows and fixtures at closing to enhance the overall shopping experience and environment.
- Fostered and nurtured strong relationships with both customers and vendors, building rapport and trust to bolster the store's reputation and cultivate long-term loyalty, consequently driving increased sales.
- Delivered hands-on customer assistance, adeptly assessing their needs and staying attuned to evolving consumer preferences.
- Set a higher standard for customer service by consistently projecting a friendly and knowledgeable demeanor.
- Responsively addressed customer needs and efficiently delegated tasks to employees, ensuring thorough coverage.
- Efficiently managed store personnel, adeptly delegating tasks and overseeing daily operations.
- Facilitated the replenishment of shelves by unboxing inventory and restocking products.
- Consistently met sales targets for each shift by positively engaging customers and delivering exceptional service.
- Implemented effective loss prevention strategies to minimize store shrinkage and safeguard inventory.
Education
FINANCIAL
Government of Alberta
07.2025
CYBERSECURITY, INFORMATION MANAGEMENT AND FOIP
Government of Alberta
04.2024
BASICS IN HEALTH AND SAFETY
Government of Alberta
05.2023
FROM FILE ROOM TO BOARDROOM - LEADERSHIP PROGRAM
Government of Alberta
01.2013
SUPERVISOR CERTIFICATE PROGRAM
Government of Alberta
01.2010
Skills
- Customer service excellence
- Attention to detail
- Decision making
- Multitasking ability
- Problem-solving skills
- Adaptability
- Operational efficiency
- Financial reconciliation
- Travel coordination
- Microsoft Office proficiency
- ARTS knowledge
- UCM expertise
- EPS familiarity
- Vendor management
- Collaboration skills
- Time management
- Cross-departmental synergy
- Team collaboration
Timeline
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Animal Health Section, Alberta Agriculture
01.2014 - Current
KEYHOLDER
Dollarama
01.2011 - 01.2018
FINANCIAL
Government of Alberta
CYBERSECURITY, INFORMATION MANAGEMENT AND FOIP
Government of Alberta
BASICS IN HEALTH AND SAFETY
Government of Alberta
FROM FILE ROOM TO BOARDROOM - LEADERSHIP PROGRAM
Government of Alberta
SUPERVISOR CERTIFICATE PROGRAM
Government of Alberta
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