Robyn Morris
Church Point,NS
Summary
Proven leader in automotive and hospitality management, notably with Yarmouth Canadian Tire, where I leveraged customer relations and operations management skills to enhance service delivery and drive revenue growth. Excelled in team leadership and performance management, achieving significant improvements in productivity and customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Yarmouth Canadian Tire
05.2018 - Current
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Beverage Room Manager
RoofHound Brewing
07.2016 - 05.2018
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Contributed to marketing efforts by working closely with management to create promotional materials highlighting unique offerings within the dining room experience.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
Automotive Service Manager
Clare Dodge Chrysler
01.2014 - 06.2016
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
Automotive Service Advisor
Bruce GM
04.2013 - 01.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Dining Room Manager
Colwell Lane Restaurant
05.2008 - 03.2013
- Led planning, set up and takedown for special events.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Business Information And Technology
Burridge Campus
Yarmouth05.1996
High School Diploma -
Weymouth Consolidated Highschool, Canada
Weymouth, Canada06.1995
Skills
- Customer Relations
- Sales Techniques
- Marketing initiatives
- Service writing
- Problem-solving abilities
- Team Leadership
- Customer Relationship Management (CRM)
- Operations Management
- Performance Management
- Staff Development
- Financial Management
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Collaborated with team of 5 in the development of Roof Hound Brewing.
- Supervised team of 15 staff members.
- Developed new Process and procedures for Automotive Sector.
- Organized Atlantic Service Managers meeting and meet and Great.
- Named "Automotive Service Advisor of the Year" in 1995.
Certification
WHIMIS Training - 2024
Dangerous Goods- 2024
CPR and First Aid- 2024
Timeline
Automotive Service Manager
Yarmouth Canadian Tire
05.2018 - Current
Beverage Room Manager
RoofHound Brewing
07.2016 - 05.2018
Automotive Service Manager
Clare Dodge Chrysler
01.2014 - 06.2016
Automotive Service Advisor
Bruce GM
04.2013 - 01.2014
Dining Room Manager
Colwell Lane Restaurant
05.2008 - 03.2013
Business Information And Technology
Burridge Campus
High School Diploma -
Weymouth Consolidated Highschool, Canada
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