Robyn McCall
Chatham,ON
Summary
My most important traits in the workplace are that I'm reliable and always work hard. I am committed to achieving excellence in every task I undertake. I possess a strong ability to learn quickly and can easily master new software, allowing me to adapt to the demands of any role. My positive demeanor, outgoing nature, and excellent communication skills enable me to work smoothly with any team. At the same time, I am comfortable working autonomously and can be relied upon to complete tasks independently.
Overview
14
14
years of professional experience
Work History
Account Manager
Seedbox Technologies
11.2023 - Current
- Increased affiliate satisfaction by building strong relationships and addressing their needs promptly.
- Handle daily requests from affiliates
- Brainstorm and implement new initiatives
- Organize upcoming promotions
- Analyze sales data & monitor affiliate performance
- Create outgoing newsletters
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Senior Client Relations Agent & Trainer
Seedbox Technologies
04.2016 - 10.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Provide Technical support to customers while cross-selling and up-selling services
- Train new agents and provide ongoing coaching
- Create and edit canned responses in ticketing system
Sales Representative
LinkNow! Media
03.2015 - 08.2015
- Lead generation
- Responsible for giving comprehensive presentation on all products and solutions
- Responsible for explaining the benefits of owning a website and the details of SEO
- Responsible for obtaining payment information to process the order
- Excelled at hitting sales targets set by my managers
Manager
Private Pleasures
04.2010 - 02.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintaining cleanliness of both store front and back room
- Assisted customers with their purchases while upselling
- Stocking shelves and counting inventory
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Computer Proficiency
- Excellent typing skills
- Time management
- Technical skills
Timeline
Account Manager
Seedbox Technologies
11.2023 - Current
Senior Client Relations Agent & Trainer
Seedbox Technologies
04.2016 - 10.2023
Sales Representative
LinkNow! Media
03.2015 - 08.2015
Manager
Private Pleasures
04.2010 - 02.2013
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