Robyn Lewney
Richmond,BC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
To seek and maintain full-time position with First Nations Healthy Authority that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Senior Field Case Manager
Cencora
08.2022 - Current
- First point of contact for all Physicians
- Develop strong relationships with referring Physicians through field visits, virtual meetings, events and other communications
- Liaise with referring Physicians on patient enrollments, medical criteria and support available to patients
- Work with public and private insurers to secure coverage
- Provide leadership, guidance, mentorship and support to colleagues
- Develop and implement training programs for new hires
- Research best practices and develop strategies to improve program outcomes
- Lead teams in driving successful patient outcomes by prioritizing standard of care and best practices
- Prioritize tasks within a very high caseload, often providing coverage to numerous territories
Senior Personal Care Specialist
Cencora
07.2016 - 08.2022
- Lead Personal Care Specialist (PCS) for British Columbia
- Selected to be Dedicated PCS for BC Children's Hospital
- Supervised project on transitioning pediatric patients to new medications over a 3 month period
- Onboarding of new patients referred to Patient Support Program
- Educated patients and their families on services and benefits available
- Worked collaboratively with billing, medication delivery, injection training and other internal departments to start patients on therapy
- Managed both internal and external stakeholders
- Managed patients after start of treatment to increase adherence and compliance
- Managed very high volume of incoming queue calls
Social Media Manager/Virtual Assistant
Self Employed
07.2014 - 07.2016
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Executive Assistant
Anglican Diocese Of New Westminster
07.2012 - 07.2014
- Executive Assistant to The Reverend of St. Alban Anglican Church
- Prepared meeting minutes for monthly Warden meetings and Annual General Meetings
- Handled confidential and sensitive information with discretion and tact
- Managed volunteer schedule for the Outreach Drop In Centre, Homeless Shelter and Shower Program
- First point of contact for the Church and Outreach Programs
- Updated Baptism, Wedding and Death Records
- Screened calls and emails and initiated actions to respond or direct messages for The Reverend
Senior Mortgage Underwriter
Dominion Lending Centres
01.2009 - 10.2011
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Developed strong relationships with clients, realtors, and other stakeholders to facilitate smooth communication throughout the mortgage process.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
Administrative Assistant
Provincial Health Services Authority
04.2007 - 12.2008
- Provided Administrative support to 8 internal committees of BC Women's and Children's Hospital
- Coordinated and scheduled large seminars for Physicians
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Disability Case Manager
Canada Life
11.1999 - 02.2007
- Onboarded new claimants to start the disability claim process
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had
- Attended Client site visits
Education
Mortgage Broker And Realtor Licensing -
University of British Columbia
Vancouver, BC01.2009
Skills
- Healthcare Navigation
- Client Advocacy
- Policy Knowledge
- Service Coordination
- Written and verbal communication
- Client meetings
Interests
Animal Rescue
Community Volunteering
Gardening
Timeline
Senior Field Case Manager
Cencora
08.2022 - Current
Senior Personal Care Specialist
Cencora
07.2016 - 08.2022
Social Media Manager/Virtual Assistant
Self Employed
07.2014 - 07.2016
Executive Assistant
Anglican Diocese Of New Westminster
07.2012 - 07.2014
Senior Mortgage Underwriter
Dominion Lending Centres
01.2009 - 10.2011
Administrative Assistant
Provincial Health Services Authority
04.2007 - 12.2008
Senior Disability Case Manager
Canada Life
11.1999 - 02.2007
Mortgage Broker And Realtor Licensing -
University of British Columbia
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