Robyn Lanaway
Vernon
Summary
Experienced hospitality professional with 20+ years in customer service, bartending, and team leadership. Skilled at anticipating guest needs, resolving issues, and creating a welcoming atmosphere. Expertise in wine pairing, spirits, beer, and cocktails with a strong focus on upselling. Passionate about delivering outstanding service and fostering customer loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server, Bartender
Sparkling Hill Resort
02.2023 - Current
Server, Bartender, Shift Supervisor
1516 Pub and Grill
06.2022 - 12.2022
Server, Bartender
Alexander’s Beach Pub
05.2019 - 05.2022
Server, Bartender
The Den Bar and Bistro
12.2018 - 02.2019
Server, Bartender
Sir Winston’s Pub
08.2012 - 04.2018
Server, Bartender
The Park (formally Checkers Bar & Grill)
03.2003 - 07.2012
Skills
- Customer Service & Communication: Exceptional service, problem-solving, and guest satisfaction
- Restaurant & Bar Operations: POS systems (Touch Bistro, Squirrel, Profitek), cash handling, inventory management
- Bartending & Beverage Knowledge: Expertise in wine, beer, spirits, and cocktail preparation
- Leadership & Training: Shift supervision, staff training, and team coordination
Certification
- Serving it Right
- Food Safe
- Point of Sales Systems: Touch Bistro, Squirrel, Profitek
LANGUAGES
English - Native
Timeline
Server, Bartender
Sparkling Hill Resort
02.2023 - Current
Server, Bartender, Shift Supervisor
1516 Pub and Grill
06.2022 - 12.2022
Server, Bartender
Alexander’s Beach Pub
05.2019 - 05.2022
Server, Bartender
The Den Bar and Bistro
12.2018 - 02.2019
Server, Bartender
Sir Winston’s Pub
08.2012 - 04.2018
Server, Bartender
The Park (formally Checkers Bar & Grill)
03.2003 - 07.2012
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