Robyn Keats
Coaticook
Summary
Healthcare professional with a Technical Degree in Special Care Counseling and over ten years of experience at CIUSSS de l’Estrie. Expertise in delivering compassionate care to individuals with diverse needs. Certified in CPR and OMEGA techniques, with bilingual proficiency in French and English. Seeking a role that offers flexible hours while utilizing counseling and healthcare skills. Energetic and reliable customer service professional with extensive experience handling high-volume inquiries and delivering exceptional client support. Skilled in active listening, conflict resolution, CRM systems, and multitasking in fast-paced environments. Recognized for strong communication, empathy, and the ability to build rapport with diverse customers. Proven track record in improving customer satisfaction, resolving issues efficiently, and supporting team performance. Adaptable, ethical, and solution-focused, with a positive attitude and a commitment to creating smooth, memorable customer experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Special Care Counsellor
Centre de Services Scolaire du Haut-Canton
01.2025 - Current
- Worked in a specialized classroom with a diverse and dynamic group of students, each with unique needs, focusing on helping them reach their fullest potential for life after school.
- My role involved creating a positive and supportive learning environment while respecting each student’s pace, abilities, and processing style.
- I supported their development of essential life skills such as cooking, cleaning, adapting to workplace environments, and more.
- In addition to supporting students during classes outside the adapted classroom, I assisted with day-to-day activities, including free time and lunch periods.
- This position also required developing personalized intervention plans to help students understand their emotions, identify the reasons behind them, and develop appropriate strategies for managing their feelings in various situations.
- I also guided them in building coping strategies for workplace environments to help them secure and maintain future employment.
Healthcare Professional/Special Care Counsellor
CIUSSS de l’Estrie
Sherbrooke
01.2009 - 01.2024
- Provided high-quality care and support to clients in various healthcare settings.
- Developed and implemented individualized care and intervention plans.
- Collaborated with interdisciplinary teams to ensure client-centered approaches.
- Conducted assessments to identify client needs and monitored progress.
- Maintained detailed documentation in compliance with organizational standards.
- Fostered strong relationships with clients and families to promote trust and positive outcomes.
- Healthcare organization providing various healthcare services.
Customer Service Representative
ACI Telecentrics
Sherbrooke
01.2002 - 01.2008
- Documented customer interactions using CRM systems to enhance communication efficiency.
- Leveraged extensive product knowledge to guide customers in making informed purchasing decisions.
- Collaborated with cross-departmental teams to address customer needs and refine service processes.
Education
Certificate - Certified Autism informed Professional
Pesi Canada
Online 06.2025
Technical Degree - Special Care Counseling
Champlain College
Lennoxville01.2009
Secondary School Diploma -
Alexander Galt Regional High School
Lennoxville QC 01.2004
Skills
- Core Competencies
Client support, assessment, and individualized intervention
Behavioral management, emotional regulation, and DBT techniques
Trauma-informed and autism-specific strategies
Life skills, social skills, and daily living training
Crisis intervention, conflict resolution, and de-escalation
DSM-IV knowledge, dual-diagnosis awareness, and referral aptitude
Family/caregiver collaboration and client advocacy
Interdisciplinary teamwork and outreach programming
Case management, documentation, and healthcare compliance
Medical records oversight and office administration
CPR, First Aid, and crisis-intervention certified
Multicultural communication and customer service skills
Certification
- CPR
- OMEGA
- PTSB
- Certificate as a certified Autism informed Professional, 06/01/25
- One day training ITCA
- Advanced Dialectical Behavior Therapy (DBT) Skills Training Course, 03/01/25
- Big Behaviors in Small Containers: Trauma Informed Play Therapy Interventions for Dysregulation, 04/01/25
- First Nations Approaches to Healing Trauma: Ancestral Wisdom and Soul Retrieval, 04/01/25
Languages
Bilingual in French and English
Skills
Individualized intervention planning, Emotional regulation strategies, Life skills training (cooking, cleaning, workplace adaptation), Trauma-informed care, Autism-informed strategies, Dialectical Behavior Therapy (DBT) techniques, Play therapy interventions, Indigenous healing approaches, Behavioral management, Interdisciplinary teamwork, Family and caregiver collaboration, Conflict resolution, Client-centered communication, Needs assessment and progress monitoring, Detailed case documentation, Compliance with healthcare and education standards, CPR and first aid, OMEGA crisis intervention, PTSB safety training
Languages
English
Professional
Bilingual
Professional
Timeline
Special Care Counsellor
Centre de Services Scolaire du Haut-Canton
01.2025 - Current
Healthcare Professional/Special Care Counsellor
CIUSSS de l’Estrie
01.2009 - 01.2024
Customer Service Representative
ACI Telecentrics
01.2002 - 01.2008
Certificate - Certified Autism informed Professional
Pesi Canada
Technical Degree - Special Care Counseling
Champlain College
Secondary School Diploma -
Alexander Galt Regional High School