Robyn Helm
Salmo,BC
Summary
Organized and dedicated administrative professional with over 15 years experience and proven track record of providing exceptional customer service and management in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent projects. Self-motivated problem solver with ability to work well independently or in team environments. Ready to be challenged in an exciting new position to further drive success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administration Manager
Horvath Contracting and Design Ltd.
02.2022 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Supported Contractors with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Recommended changes to company culture to improve safety and meet changing demands.
- Developed new training programs to address performance and knowledge issues.
Dispatch /Warehouse Administrator
Divine Flooring
08.2020 - 01.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Responded to over 100 daily email requests with information about shipments and timeframes.
- Directed all dispatching, routing and tracking of 3 fleet vehicles.
- Documented all changes in computer tracking system.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Warranty & Service Coordinator / Purchaser
Divine Flooring
01.2020 - 08.2020
- Gathered paperwork and contacted customers to book appointments.
- Maintained detailed service and customer records.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Communicated effectively with staff, including members of operations, finance and other departments.
- Purchased new products and oversaw inventory stocking and availability.
- Worked with clients to resolve claim issues quickly and efficiently.
- Computed and created purchase orders in Tracker to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained consistent email communication with internal departments and suppliers to confirm and track orders.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Scheduled deliveries of materials by specified time to begin installation/service appointments on time.
Office Manager / Healthy & Safety Coordinator
Remediclean Inc.
05.2019 - 09.2020
- Performed billing, collection and reporting functions for office generating over $1.5 million annually.
- Handled all incoming business and client requests for information.
- Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
- Conducted safety evaluations to recommend alternate safety procedures.
- Used SiteDocs to create and maintain records of all safety rules, regulations and guidelines.
- Performed COR Safety Audits (Internal & External)
- Developed team communications and information for Monthly Safety and Budget meetings.
Business Development Manager
Smoker's Corner
11.2014 - 04.2018
- Develop and implement company growth strategies, plans and procedures
- Managed store operations for 18 locations and over 40 employees including human resources, payroll, marketing, inventory control, targets, goals and performance
- Supportive role offering advice to C.E.O as required
- Created and presented monthly and yearly sales/inventory reports detailing business development activities
- Helped incorporate product changes to drive customer engagement and firm profits
- Consulted with product development teams to enhance products based on current customer data
Technical Customer Service Representative
Armtec Canada Culvert
11.2011 - 09.2014
- Worked as a liaison for contractors and consultants to provide accurate technical information for design and installation of various products
- Provided estimates based on drawings and specifications for civil engineering projects and enter custom and stock orders into system based on job requirements
- Expedited approval drawings from the Engineering Department by providing technical support
- Assisted sales team by attending site visits to provide direction and solutions on installation/product concerns
- Assisted A/R to resolve disputes, hold-backs and bad debt recovery while maintaining excellent customer relationships
- Managed all outgoing customer deliveries
Health And Safety Coordinator
DRB Mechanical Inc.
09.2011 - 11.2011
- Worked on 3 month contract to assist company in becoming COR Certified
- Designed and created Company Safety Manual in accordance with COR regulations including employee/contractor handbooks and new hire package
- Created OH&S training materials
- Ensured facility was properly displaying all policies and procedures
- Assisted Safety Manager with first year COR Audit to ensure compliance and certification
Full Cycle Bookkeeper
HRR Rentals
11.2007 - 08.2011
- Did job rotation between each department every 6 months while managing 2-4 employees
- Managed accounts receivable department which included daily reporting on delinquent accounts, collection calls and account audits
- Managed credit department which included opening new accounts, processing credit applications, running monthly meetings, GL reconciliation and processing commission for payroll
- Managed accounts payable department which included all US and CAD payables, account reconciliation and monthly statements
Education
Bachelor of Early Childhood Care And Education - Early Childhood Education
Sprott Shaw College
Kelowna, BC07.2024
Child And Youth Services Worker Diploma - Social Work And Psychology
CDI College
Edmonton, AB06.2023
Commissioner For Oaths in Alberta -
Justice And Solicitor General
Alberta07.2019
High School Diploma - undefined
Chinook Learning Services - Calgary Board Of Education
Calgary, AB2004
Skills
- Superb time management skills
- Unsurpassed work ethic
- Detail-oriented
- Proficient in MS Office
- Strong presentation skills
- Strategic decision-making
- Managing deadlines
- Team player
- Self-motivator
Certification
Auditor Training Program
Communication and Ethics for the Safety Leader
Worksite Investigation Basics
Leadership for Safety Excellence
WHMIS Train-the-Trainer
Alberta OH&S Legislation Awareness
Principles of Health & Safety Management
Construction Safety Training System 2020
Respiratory Train-the-Trainer & QLTF
References
References available upon request
Timeline
Office Administration Manager
Horvath Contracting and Design Ltd.
02.2022 - Current
Dispatch /Warehouse Administrator
Divine Flooring
08.2020 - 01.2022
Warranty & Service Coordinator / Purchaser
Divine Flooring
01.2020 - 08.2020
Office Manager / Healthy & Safety Coordinator
Remediclean Inc.
05.2019 - 09.2020
Business Development Manager
Smoker's Corner
11.2014 - 04.2018
Technical Customer Service Representative
Armtec Canada Culvert
11.2011 - 09.2014
Health And Safety Coordinator
DRB Mechanical Inc.
09.2011 - 11.2011
Full Cycle Bookkeeper
HRR Rentals
11.2007 - 08.2011
Bachelor of Early Childhood Care And Education - Early Childhood Education
Sprott Shaw College
Child And Youth Services Worker Diploma - Social Work And Psychology
CDI College
Commissioner For Oaths in Alberta -
Justice And Solicitor General
High School Diploma - undefined
Chinook Learning Services - Calgary Board Of Education
Auditor Training Program
Communication and Ethics for the Safety Leader
Worksite Investigation Basics
Leadership for Safety Excellence
WHMIS Train-the-Trainer
Alberta OH&S Legislation Awareness
Principles of Health & Safety Management
Construction Safety Training System 2020
Respiratory Train-the-Trainer & QLTF
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