ROBYN HALL
Toronto,Canada
Summary
Esteemed professional with 14 years of exceptional customer service experience, specializing in luxury automotive brands. I am excited to continue growing in collaborative sales teams, leveraging my organization, problem solving, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Luxury Service Consultant
Parkview BMW
1155 Leslie Street
11.2024 - Current
- Provided exceptional customer service to ensure client satisfaction and loyalty.
- Collaborated with sales team to address customer inquiries promptly.
- Resolved customer complaints effectively, enhancing overall experience.
- Educated clients on maintenance services to promote vehicle longevity.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Luxury Automotive Service Specialist
AWIN BMW Autohaus, AWIN Jaguar Land Rover
Thornhill, Ontario
11.2022 - 11.2024
- 2023 #1 service specialist in customer satisfaction survey.
- Consistently exceeding sales targets in challenging sales climate.
- Prioritizes customer needs through tailored product and service recommendations, building trusting relationships and managing prompt resolutions.
- Applies extensive technical and organizational skills to manage prompt completion of work orders.
- Collaborates with technicians, business/sales/parts managers and other cross functional partners.
- Performs full walk around and vehicle safety inspection.
Luxury Service Associate
Corporate Mercedes Benz, Midtown
11.2021 - 11.2022
- Consistently hitting 130% of sales target.
- Technical knowledge of all Mercedes Benz models and service needs, specifically new electric model product launch.
Domestic Automotive Service Specialist
Moynes Ford, Lindsay. Kennedy Ford, Oakville. Pine Tree Ford Lincoln, Woodbridge.
10.2012 - 11.2021
- Specialized in Truck platforms.
- Managed multiple +300 vehicle fleet accounts concurrently.
Luxury Automotive Service Specialist
Budds BMW & Mini Oakville
09.2010 - 10.2012
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on service protocols and customer engagement techniques.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Honours Diploma - Arts
Cardinal Carter Academy for the Arts
01.2005
Skills
- CRM software
- Reynolds & Reynolds, CDK, ADP, Surti, PBS
- Vehicle software systems including MBUX, iDrive, Pivi Pro, SYNC 3 & SYNC
- Invoice processing
- Warranty management
- Order management organization
- Technical knowledge and acumen
- Exceptional customer service skills
Certification
- W.H.M.I.S
- A.O.D.A
- Smart Serve
- BMW TMSI Level 3 advisor
Timeline
Luxury Service Consultant
Parkview BMW
11.2024 - Current
Luxury Automotive Service Specialist
AWIN BMW Autohaus, AWIN Jaguar Land Rover
11.2022 - 11.2024
Luxury Service Associate
Corporate Mercedes Benz, Midtown
11.2021 - 11.2022
Domestic Automotive Service Specialist
Moynes Ford, Lindsay. Kennedy Ford, Oakville. Pine Tree Ford Lincoln, Woodbridge.
10.2012 - 11.2021
Luxury Automotive Service Specialist
Budds BMW & Mini Oakville
09.2010 - 10.2012
Honours Diploma - Arts
Cardinal Carter Academy for the Arts