Robyn Galay
Selkirk
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales and Leasing Consultant
Selkirk GM
08.2021 - Current
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Responded to online inquiries in a variety of formats including email, text and phone.
- Worked customers through sales process including trade appraisals, vehicle demonstrations and negotiations.
- Strong closing ability with high percentage of leads converted into sales.
- Proficient in use of various CRM's.
- Collaborated with marketing team to create promotional materials and campaigns.
- Provided product knowledge training to new hires, improving team performance.
- Implemented follow-up procedures for leads, increasing conversion rates significantly.
- Negotiated terms of lease agreements, maximizing profitability while meeting client needs.
- Analyzed competitor offerings to refine pricing strategies and improve competitive positioning.
Sales Associate
Canvasback Pet Supplies
12.2019 - 08.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience
- Maintained organized merchandise displays to enhance store aesthetics and accessibility
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed product knowledge to effectively promote features and benefits to customers.
Postal Clerk
Shoppers Drug Mart-Selkirk
04.2017 - 12.2019
- Assisted customers with product inquiries and provided exceptional service.
- Managed daily mail sorting and distribution processes to ensure timely delivery.
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
Cashier
Rexall Pharmaplus-Selkirk
07.2016 - 04.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma - Grade 12
Lord Selkirk Regional Comprehensive Secondary School
06.2019
Skills
- Closing techniques
- Goal oriented
- Sales presentations
- Cold calling
- Lead generation
- Leveraging technology to increase sales and productivity
- Relationship building
- Internet communication
Languages
English
French
Timeline
Sales and Leasing Consultant
Selkirk GM
08.2021 - Current
Sales Associate
Canvasback Pet Supplies
12.2019 - 08.2021
Postal Clerk
Shoppers Drug Mart-Selkirk
04.2017 - 12.2019
Cashier
Rexall Pharmaplus-Selkirk
07.2016 - 04.2017
High School Diploma - Grade 12
Lord Selkirk Regional Comprehensive Secondary School