Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robyn Galay

Selkirk

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sales and Leasing Consultant

Selkirk GM
08.2021 - Current
  • Developed strong customer relationships to enhance satisfaction and loyalty.
  • Responded to online inquiries in a variety of formats including email, text and phone.
  • Worked customers through sales process including trade appraisals, vehicle demonstrations and negotiations.
  • Strong closing ability with high percentage of leads converted into sales.
  • Proficient in use of various CRM's.
  • Collaborated with marketing team to create promotional materials and campaigns.
  • Provided product knowledge training to new hires, improving team performance.
  • Implemented follow-up procedures for leads, increasing conversion rates significantly.
  • Negotiated terms of lease agreements, maximizing profitability while meeting client needs.
  • Analyzed competitor offerings to refine pricing strategies and improve competitive positioning.

Sales Associate

Canvasback Pet Supplies
12.2019 - 08.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring a positive shopping experience
  • Maintained organized merchandise displays to enhance store aesthetics and accessibility
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Developed product knowledge to effectively promote features and benefits to customers.

Postal Clerk

Shoppers Drug Mart-Selkirk
04.2017 - 12.2019
  • Assisted customers with product inquiries and provided exceptional service.
  • Managed daily mail sorting and distribution processes to ensure timely delivery.
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Assisted customers with package shipping, ensuring proper labeling and timely delivery.

Cashier

Rexall Pharmaplus-Selkirk
07.2016 - 04.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma - Grade 12

Lord Selkirk Regional Comprehensive Secondary School
06.2019

Skills

  • Closing techniques
  • Goal oriented
  • Sales presentations
  • Cold calling
  • Lead generation
  • Leveraging technology to increase sales and productivity
  • Relationship building
  • Internet communication

Languages

English
French

Timeline

Sales and Leasing Consultant

Selkirk GM
08.2021 - Current

Sales Associate

Canvasback Pet Supplies
12.2019 - 08.2021

Postal Clerk

Shoppers Drug Mart-Selkirk
04.2017 - 12.2019

Cashier

Rexall Pharmaplus-Selkirk
07.2016 - 04.2017

High School Diploma - Grade 12

Lord Selkirk Regional Comprehensive Secondary School
Robyn Galay