Robyn Franklin

Recruiting & Selection -

• Actively select the best and the brightest to promote internal growth and maintain partner grids.

Knowledge & Training -

• Accountable to training and over all people development for 50+ staff and holding the team accountable to performance standards.

Budget Management & Labour -

• Accountable to all budgets including being aware of sales trends and sales projections to write a costed schedule.
• Accountable to build sales through innovative strategies.

Training & Development -

• Hosted product seminars and bar bootcamps once a quarter to maintain service standards and promote sales building.
• Ensured all bartenders have 100% spec knowledge and are executing drink times to company standard.

Budget Management & Labour -

• Execute a disciplined inventory routine and effectively manage bar inventory levels.

Maintain Timeless & Pristine Environments -

• Accountable to the upkeep of all bar equipment with a basic understanding and ability to trouble shoot all bar equipment.

Training & Development -

• Managed the Guest Service Team, fostering a supportive work environment and enhancing overall performance, reflecting on positive guest experiences.
• Drove 5 star reviews, reflecting in 75+ 5 star reviews through online platforms per week. This resulted in moving our online star rating from a 4.4 to a 4.5 in 3 months.

Master of Vibe -

• Created the pulse of the restaurant through energy, cleanliness, TVs, music, volume and partner morale.

Partner Development -

• All new partners are clear on what they are working on and ratified along the way. Section sizes and schedules are reflective of performance and ability.
• Effective communication with salary team regarding training plans with enrolment for supporting development.
• Performance reviews executed once a quarter to ensure partners know where they are winning and what they need to work on.
• Owned shift leader development plans, leading to a salary promotion.

• Demonstrated strong hospitality through genuine warmth and care with every guest interaction.
• Created an over all dining experience for guests through cue searching their needs.
• 100% food and drink knowledge to suggest pairings and increase sales.
• Patience in conflict management when dealing with guest concerns.
• Consistency with maintaining pride and presentation with dress code.
• Ability to form strong relationships with guests to build and maintain regulars.