Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Community Service
Timeline
Generic

Robyn Fleming-Hale

Sacramento,CA

Summary

Highly motivated and experienced senior professional with a proven background in multimillion-dollar project management in local government, education, and healthcare sectors. Expert in all phases of business operations, including performance metrics, operational procedures, industry best practices, sustained sales metrics, coalition building, and customer relations. Recognized as an effective, solution-oriented strategic thinker with the ability to drive processes and motivate cross-functional teams; works well under pressure to manage and meet multiple project deadlines. An articulate communicator with outstanding interpersonal skills; adept at persuasion, power, and influence. Possessing a unique combination of analytical and leadership skills, with excellent organization and prioritization abilities. Proven ability to lead cross-functional organizations, implement change, exceed targets, and drive organizational goals. Excellent reputation for achieving results in operations, sales, customer support. Communicates powerfully and prolifically. Business and financial acumen. Provides consulting, selling, and supporting complex company products/services/systems/solutions. Expert at responding to request for proposal (RFP). Excellent investigative and documentation skills. Advanced negotiations training. Excels at crisis management. Accomplished Sales Manager offering 28 years of experience developing and maximizing business -to-business sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.{ Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. } {Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.} { Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.} {Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.}

Overview

25
25
years of professional experience

Work History

Sales Manager II, Government, Education, Medical

AT&T
04.2020 - Current
  • Improved revenue by developing effective sales strategies and leading team to execute plans.
  • Managed sales team to drive performance and achieve targets of 105% Fiber Revenue, 95% Mobility Revenue
  • Boosted revenue by 1.2% year over year by leading strategic sales initiatives and managing high-performing teams.
  • Developed sales strategies for achieving long-term growth and strengthening client relationships.
  • Coached and promoted 14 high-achieving sales account managers and technical sales employees.
  • Collaborated cross-functionally with provisioning, lifecycle managment, service management, legal and pricing.

Client Solution Executive 4, State, Local, ED

AT&T
10.2018 - 04.2020
  • Drove profitability with keen insights and business acumen.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Drove significant growth in annual revenue by identifying and penetrating new market segments.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.

Technical Sales Consultant 3, GEM

AT&T
07.2015 - 10.2018
  • Conducted training sessions for clients to maximize utilization of products.
  • Identified potential product enhancements through feedback collection and analysis.
  • Strengthened brand loyalty by consistently meeting client expectations.

Technical Sales Consultant 2, GEM

AT&T
06.2012 - 07.2015
  • 2013 $1.4M AT&T Switched Ethernet Win to Washoe School District
  • Enhanced client engagement by providing tailored technical solutions.
  • Developed proposals for optimizing client operations and boosting sales.
  • Assisted sales team in achieving targets by offering technical expertise.

Service Executive, Service Management

AT&T
05.2007 - 06.2012
  • Risk Management
  • Crisis Management
  • Enhanced service efficiency with strategic process improvements.
  • Led service projects to enhance client satisfaction and operational efficiency.

Sales Support Manager, Service Delivery

SBC
07.2004 - 05.2007

Attendance/Force Manager, Residential Customer Service

SBC
05.2002 - 07.2004

Coach Manager, Residential Customer Service

SBC
08.2000 - 05.2002
  • Presidents Club Winner

Education

BBA - Business Administration

Devry University
Pittsburgh, PA
09-2025

Cohort - Local Leadership

Leadership California
Sacramento, CA
09-2022

Cohort - Leadership

Nehemiah Emerging Leaders
Sacramento, CA
03.2015

Some College (No Degree) - General

Solano Community College
Solano, CA

Diploma -

Mesa Verde High School
Sacramento
05.1991

Skills

  • Sales Strategy Development
  • Effective Team Leadership
  • Client Relationship Management
  • Sales forecasting
  • Sales presentations
  • Cross-functional collaboration
  • Sales operations
  • Communication skills
  • Strategic Development
  • Problem solving
  • Effective Time Management
  • Strategic Decision Making
  • Contract negotiation
  • Motivational skills
  • KPI tracking

Accomplishments

  • 2022 Sell to Excel Recipient
  • 2020 State, Local, and Education Branch Leadership Recognition Award
  • 2015 GEM Branch Leadership Recognition Award
  • 2014 President’s Volunteer Service Award
  • 2013 President’s Volunteer Service Award
  • 2011 AT&T Customer Rules Award Recipient
  • 2009 Service Excellence Award Recipient
  • 2009 Service Management Award Recipient


Community Service

  • Women of AT&T, 5 years
  • Wellspring Women’s Center, Board President 6 years
  • AT&T Aspire Mentoring, Mentor/Coordinator 4 years
  • Boys and Girls Club of America, AT&T Ambassador 2 years
  • AT&T Community Network Organization, Member 5 years
  • LEAUGE of AT&T, Member 4 years
  • WITI-Women in Technology Incorporated, Member 4 years
  • March of Dimes, AT&T Team Captain 12 years
  • United Way, AT&T Team Captain 5 years
  • Third District Parent Teacher Association, 2 years

Timeline

Sales Manager II, Government, Education, Medical

AT&T
04.2020 - Current

Client Solution Executive 4, State, Local, ED

AT&T
10.2018 - 04.2020

Technical Sales Consultant 3, GEM

AT&T
07.2015 - 10.2018

Technical Sales Consultant 2, GEM

AT&T
06.2012 - 07.2015

Service Executive, Service Management

AT&T
05.2007 - 06.2012

Sales Support Manager, Service Delivery

SBC
07.2004 - 05.2007

Attendance/Force Manager, Residential Customer Service

SBC
05.2002 - 07.2004

Coach Manager, Residential Customer Service

SBC
08.2000 - 05.2002

BBA - Business Administration

Devry University

Cohort - Local Leadership

Leadership California

Cohort - Leadership

Nehemiah Emerging Leaders

Some College (No Degree) - General

Solano Community College

Diploma -

Mesa Verde High School
Robyn Fleming-Hale