Robyn Eby
Glendora
Summary
Energetic and personable individual with strong ability to connect with customers and ensure their satisfaction. Possesses in-depth knowledge of food safety regulations and inventory management, coupled with proficiency in team coordination. Dedicated to enhancing customer experiences and contributing to a thriving environment.
Overview
26
26
years of professional experience
Work History
Assistant Service Deli Manager
Vons Grocery Store
10.2021 - 06.2024
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Maintained compliance with local health codes by regularly inspecting workstations for cleanliness and adhering to sanitation guidelines.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across the team.
- Provided support during busy periods, managing long lines while maintaining excellent customer service levels.
- Assisted in the development of a positive work environment by fostering teamwork, encouraging open communication, and promoting employee growth.
- Managed inventory effectively, reducing waste and ensuring availability of fresh products for customers.
Medical Assistant
Fair Oaks Women’s Health
07.2020 - 07.2021
- Working one on one with Doctor Jennifer Park in a busy GYN practice with a heavy focus on hormone replacement therapy using bio-identical hormones
- Preparing sterile trays for pellet insertion as well as assisting doctor with procedure using sterile technique
- Obtained client medical history, medication information, symptoms, and allergies.
- Preparing patient charts which includes gathering current labs, mammograms, and pelvic ultrasound reports
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisting patients on the phone daily with results, prescriptions, and questions
- Assisting doctor with various GYN procedures including IUD insertion, Endometrial biopsies, and Colposcopies
Medical Assistant/Scribe
House Ear Clinic
09.2019 - 07.2020
- Daily work consists of stocking and cleaning rooms, rooming patients, assisting doctors with minor Otologic procedures, and scribing exam into NextGen EMR
- Assist at the nurse’s station answering calls, scanning records into EMR, handling prescription refills for patients, and medical records
- Responsible for gathering and completing all necessary paperwork for upcoming weeks’ surgeries
- End of day includes processing and sterilizing instruments
Supervising Medical Assistant
Drs. J. Sugerman and B. Swartout
04.1998 - 09.2019
- Daily work consists of rooming patients and assisting doctors with all aspects of patient care
- Utilizes privacy and discretion for high profile patients
- Assist in minor surgeries and procedures including Video Laryngoscopy and Nasal Endoscopy
- Work with internal medicine doctor to perform EKG’s and vitals as needed
- Perform hearing tests (Air, Bone, and Speech Recognition) as needed
- Administer injections of antibiotics, steroids, and vitamins as prescribed by doctor
- Assists Plastic Surgeon with Botox, Juvederm, and in office Plastic and ENT related surgeries
- Maintains room order and cleanliness, including ordering and stocking supplies
- Trains all new back-office hires
- Rooms, ordering, and stocking supplies
- Also responsible for cleaning, packing, and autoclaving instruments
Education
Adult, Child, Infant CPR & AED Training -
American Health Care Academy
09.2019
NHA Phlebotomy Technician - undefined
Phlebotomy Training Specialists
09.2018
Medical Assistant - undefined
Bryman Institute
05.1994
Skills
- Patient focused approach
- Assist in minor surgeries
- Administer injections
- Electronic medical records software
- Electrocardiograms
- Strong knowledge of HIPPA
- Knowledge of Plastic/Cosmetic Surgery
- Detail orientated
- Training of new back-office personnel
- Hormone replacement pellet therapy
- Problem resolution
- Staff training and development
- Sanitation standards
- Customer service
- Employee supervision
- Inventory management
Timeline
Assistant Service Deli Manager
Vons Grocery Store
10.2021 - 06.2024
Medical Assistant
Fair Oaks Women’s Health
07.2020 - 07.2021
Medical Assistant/Scribe
House Ear Clinic
09.2019 - 07.2020
Supervising Medical Assistant
Drs. J. Sugerman and B. Swartout
04.1998 - 09.2019
NHA Phlebotomy Technician - undefined
Phlebotomy Training Specialists
Medical Assistant - undefined
Bryman Institute
Adult, Child, Infant CPR & AED Training -
American Health Care Academy
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