Robyn Dowbiggin
Langley,Canada
Summary
Experienced and customer-focused professional with a strong background in service, administration, and team leadership across fast-paced industries. Skilled in managing high-volume customer interactions, optimizing workflows, and delivering personalized solutions to enhance client satisfaction and operational efficiency. Known for adaptability, effective communication, and a proven ability to drive team performance and business success.
Overview
8
8
years of professional experience
Work History
Server /Restaurant Shift Manager
Catcus Club
11.2021 - Current
- Managed restaurant operations, supervised staff, and ensured exceptional guest experiences by coordinating service, resolving issues, and maintaining efficiency in a fast-paced environment.
Customer Service Agent
Canada Drives
10.2021 - Current
- Conducts high-volume inbound and outbound calls, connecting customers across Canada with local dealerships to help them find the right vehicles. Manages and organizes multiple work channels efficiently, ensuring a seamless workflow and optimizing productivity.
- Handles an average of 50 calls per day, contributing to an increase in customer engagement and dealership connections.
Customer Care Receptionist
Centra Windows
05.2021 - 10.2021
- Efficiently managed appointment scheduling, data entry, email communication, and live chat support. Handled high-volume inbound and outbound calls while coordinating mail and courier services to ensure smooth daily operations.
Financial Service Representative
Aldergrove Credit Union
11.2020 - 05.2021
- Provided exceptional customer service by handling daily account transactions with accuracy, privacy, and confidentiality.
- Maintained a strong understanding of bank products and services, offering personalized financial solutions to meet client needs.
- Ensured compliance with banking best practices and security standards to deliver a seamless and secure customer experience.
Receptionist
Panorama Physiotherapy and Sports Clinic
01.2020 - 11.2020
- Efficiently managed 5+ daily appointments, processed data entries, and responded to 30+ emails and live chat inquiries. Handled 10+ inbound and outbound calls per day, while overseeing 20+ mail and courier transactions weekly, ensuring seamless daily operations.
Server
The Henry Public House
04.2019 - 03.2020
- Provided outstanding guest experiences with professionalism and efficiency in a dynamic, high-paced environment, ensuring top-tier service and customer satisfaction.
Beauty Studio Coordinator
Sephora
08.2017 - 05.2019
- Provided personalized beauty services, including mini facials, full makeup applications, and instructional lessons, assisting 50+ clients daily.
- Managed cash operations, answered 20+ customer calls per shift, and ensured smooth appointment flow for an optimal client experience.
- Coached staff and drove in-store initiatives, contributing to a 10% increase in sales and customer engagement in 2018.
Education
Beauty And Special FX Diploma - Makeup Artistry
John Casablanca Institute
Vancouver, BC01-2017
High School Diploma -
McNair Secondary School
Richmond, BC06.2015
Skills
- High-Volume Call Management
- Team Leadership
- Scheduling and Coordination
- Conflict Resolution
- Operational Efficiency Optimization
Timeline
Server /Restaurant Shift Manager
Catcus Club
11.2021 - Current
Customer Service Agent
Canada Drives
10.2021 - Current
Customer Care Receptionist
Centra Windows
05.2021 - 10.2021
Financial Service Representative
Aldergrove Credit Union
11.2020 - 05.2021
Receptionist
Panorama Physiotherapy and Sports Clinic
01.2020 - 11.2020
Server
The Henry Public House
04.2019 - 03.2020
Beauty Studio Coordinator
Sephora
08.2017 - 05.2019
Beauty And Special FX Diploma - Makeup Artistry
John Casablanca Institute
High School Diploma -
McNair Secondary School
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