Robyn Conner
Fresno
Summary
Dynamic dental professional with extensive experience. Excelling in patient scheduling and insurance verification. Proven ability to enhance clinic efficiency through effective multitasking and exceptional teamwork. Committed to delivering outstanding patient service while maintaining organized operations and compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Dental Front Office Receptionist
Dr. Scott Janzen
12.2022 - 01.2025
- Managed patient scheduling and maintained organized appointment calendar.
- Coordinated insurance verification and processed patient information efficiently.
- Assisted patients with inquiries, ensuring clear communication and exceptional service.
- Collaborated with dental team to improve patient flow and overall experience.
- Resolved billing discrepancies, ensuring timely payment processing and follow-up.
Covid
Nonexistent
03.2020 - 03.2022
Office Manager
Beacon Dental
03.2019 - 03.2020
- Managed daily office operations to ensure efficiency and effectiveness across all departments.
- Coordinated scheduling of patient appointments, optimizing workflow and reducing wait times.
- Oversaw inventory management, ensuring availability of dental supplies and equipment for seamless operations.
- Trained and mentored new staff, fostering a collaborative team environment and enhancing service quality.
- Developed and maintained office policies and procedures to ensure compliance with industry standards.
- Collaborated with dental professionals to support treatment planning and improve overall clinic performance.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Associate of Arts - Dental Assisting
San Joaquin Valley College
Fresno, CA11-1989
Skills
- Dental terminology
- Patient scheduling
- Insurance verification
- Claim processing
- Excellent multitasking capability
- Friendly and outgoing
- Punctual and reliable
- Appointment scheduling
- Insurance billing
- Financial plan options
- Teamwork
- Organizational skills
Timeline
Dental Front Office Receptionist
Dr. Scott Janzen
12.2022 - 01.2025
Covid
Nonexistent
03.2020 - 03.2022
Office Manager
Beacon Dental
03.2019 - 03.2020
Associate of Arts - Dental Assisting
San Joaquin Valley College
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