Robyn Clarke

• Boosted customer retention by developing personalized engagement strategies.
• Enhanced customer satisfaction with proactive problem-solving techniques.
• Managed customer communications to address queries and concerns effectively.
• Cross-trained and backed up other customer service managers.
• Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
• Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
• Provided information to customers and educating about basic care and service of purchased items.
• Responded proactively and positively to rapid change.
• Established strong relationships with clients, fostering trust and long-term partnerships.

Petcare manager :

Overseeing and creating a plan to ensure the ongoing care of the animals in our store.

interviewing and training new associates both within the petcare departments and cashers.

Support manager: Learning all aspects and positions of the business, including but not limited to - Ops manager , Stock manger, Petcare manager and the general salon workings - as well as becoming splash trained.

Pet trainer: All aspects of pet training - from making and implementing a training schedule. to engaging classes and creating an welcoming and inclusive environment where pet parents could learn how to interact with their dogs.

Making connections where i could showcase how a well traind dog makes for a better companion.

• Led team in managing stockroom organization, ensuring optimal inventory levels.
• Improved inventory accuracy by implementing systematic checks and audits.
• Managed inventory processes for seamless product availability.
• Enhanced stock management with efficient tracking systems.
• Coordinated restocking efforts to maintain product availability.
• Reduced inventory discrepancies by conducting regular audits.
• Supervised team to ensure proper handling and storage of goods.
• Trained staff on best practices for handling inventory.
• Improved team performance with regular feedback and training sessions.
• Conducted regular audits to maintain accurate inventory records and identify discrepancies.