Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Cartwright

Orangeville,Ontario

Summary

Dedicated and results-driven professional with extensive experience in customer service, inventory management, and store operations. Adept at providing exceptional service to internal and external stakeholders, problem-solving in fast-paced environments, and managing administrative responsibilities with efficiency. Strong communication, organizational, and time management skills with a focus on ethical practices and emotional intelligence. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Inventory Manager

The Taylor Group
Orangeville, ON
05.2019 - Current
  • Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Collaborated with vendors and internal teams to streamline operations and enhance communication.
  • Ensured adherence to company policies and inventory control best practices.
  • Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.

Store Manager

Dollarama
Orangeville, ON
12.2018 - 05.2019
  • Coordinated and led all aspects of store operations, including customer service, inventory management, and team development.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Operations and Specialty Assistant Store Manager

The Home Depot Canada
Brampton, ON
06.2016 - 10.2018
  • Led teams in the execution of merchandising strategies and the implementation of new initiatives, improving store performance.
  • Coordinated with department managers and other stakeholders to set and achieve specific, measurable goals.
  • Conducted regular training sessions for staff, ensuring they were well-equipped to handle customer inquiries, and operational tasks.
  • Managed the development and execution of visual merchandising plans, increasing customer engagement and sales by 18%.
  • Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints.

Education

3 years working towards HBA - History

Lakehead University
Thunder Bay, ON

Skills

  • Customer service excellence
  • Critical thinking and problem solving
  • Administrative and operational support
  • Time management and multitasking
  • Team leadership and collaboration
  • Confidentiality and ethical integrity
  • Proficiency in Microsoft Word and Excel
  • Recruitment and onboarding support
  • Leadership coaching and performance management

Timeline

Inventory Manager

The Taylor Group
05.2019 - Current

Store Manager

Dollarama
12.2018 - 05.2019

Operations and Specialty Assistant Store Manager

The Home Depot Canada
06.2016 - 10.2018

3 years working towards HBA - History

Lakehead University

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Robyn Cartwright