Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Robyn Brown

Peterborough,ON

Summary

Experienced client service representative with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented, analytical individual who strives to deliver accurate, up-to-date information to clients and partners of the Ministry and the Ontario Public Service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Information Access Representative

Ministry of Natural Resources and Forestry
Peterborough , ON
2008.10 - Current
  • Provide direct support to clients in a timely and efficient manner.
  • Demonstrate excellent listening skills and empathy towards clients' needs and concerns.
  • Resolve client inquiries and complaints via phone and email.
  • Escalate complex client inquiries to supervisors when necessary.
  • Respect privacy laws when dealing with clients' personal information.

Education

Bachelor of Arts - French And Spanish

Acadia University
Wolfville, NS
1995-01

Bilingual Certification - French Immersion

Université Sainte-Anne
Pointe de l'Eglise, NS
1991-01

Skills

  • Communication and Client Service
  • Data entry
  • Organization and Accuracy
  • General knowledge of Ministry programs
  • Problem-Solving
  • Team Collaboration

Certification

  • Advanced level French language proficiency certificate (written), Collège Boréal
  • Advanced level French language proficiency certificate (oral), AB Bilingual Services Inc.
  • CanFitPro (Canadian Association of Fitness Professionals) certified Personal Training Specialist
  • Teaching English as a Second Language (TESL) certificate, Canadian Institute of English

Accomplishments

  • AIM award recipient
  • Letter of recognition from former Minister of Natural Resources and Forestry, John Yakabuski, for providing excellent customer service
  • Book Prize Award from the Swiss Ambassador to Canada on the basis of distinction to a student who has achieved the highest average while completing a French language degree, Acadia University
  • Scholarship for academic excellence in French language studies, Acadia University

Timeline

Information Access Representative

Ministry of Natural Resources and Forestry
2008.10 - Current

Bachelor of Arts - French And Spanish

Acadia University

Bilingual Certification - French Immersion

Université Sainte-Anne
  • Advanced level French language proficiency certificate (written), Collège Boréal
  • Advanced level French language proficiency certificate (oral), AB Bilingual Services Inc.
  • CanFitPro (Canadian Association of Fitness Professionals) certified Personal Training Specialist
  • Teaching English as a Second Language (TESL) certificate, Canadian Institute of English

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Robyn Brown