Robyn Brown
Peterborough,ON
Summary
Experienced client service representative with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented, analytical individual who strives to deliver accurate, up-to-date information to clients and partners of the Ministry and the Ontario Public Service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Access Representative
Ministry of Natural Resources and Forestry
Peterborough, ON
10.2008 - Current
- Provide direct support to clients in a timely and efficient manner.
- Demonstrate excellent listening skills and empathy towards clients' needs and concerns.
- Resolve client inquiries and complaints via phone and email.
- Escalate complex client inquiries to supervisors when necessary.
- Respect privacy laws when dealing with clients' personal information.
Education
Bachelor of Arts - French And Spanish
Acadia University
Wolfville, NS01-1995
Bilingual Certification - French Immersion
Université Sainte-Anne
Pointe de l'Eglise, NS01-1991
Skills
- Communication and Client Service
- Data entry
- Organization and Accuracy
- General knowledge of Ministry programs
- Problem-Solving
- Team Collaboration
Certification
- Advanced level French language proficiency certificate (written), Collège Boréal
- Advanced level French language proficiency certificate (oral), AB Bilingual Services Inc.
- CanFitPro (Canadian Association of Fitness Professionals) certified Personal Training Specialist
- Teaching English as a Second Language (TESL) certificate, Canadian Institute of English
Accomplishments
- AIM award recipient
- Letter of recognition from former Minister of Natural Resources and Forestry, John Yakabuski, for providing excellent customer service
- Book Prize Award from the Swiss Ambassador to Canada on the basis of distinction to a student who has achieved the highest average while completing a French language degree, Acadia University
- Scholarship for academic excellence in French language studies, Acadia University
Timeline
Information Access Representative
Ministry of Natural Resources and Forestry
10.2008 - Current
Bachelor of Arts - French And Spanish
Acadia University
Bilingual Certification - French Immersion
Université Sainte-Anne
- Advanced level French language proficiency certificate (written), Collège Boréal
- Advanced level French language proficiency certificate (oral), AB Bilingual Services Inc.
- CanFitPro (Canadian Association of Fitness Professionals) certified Personal Training Specialist
- Teaching English as a Second Language (TESL) certificate, Canadian Institute of English
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