Robyn Ashmore
Calgary
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative Full-Time
ECONOLITE CANADA
06.2019 - Current
- Respond promptly to customer inquiries and forward to appropriate account manger
- Supply customers with quotes on complete product line
- Process, update sales orders
- Participate in training session and special events such as trade shows and conferences when required
- Check relevant bidding systems on-line and customer websites for potential opportunities
- Download Tenders and RFQs and forward to appropriate account manager
- Keep up to date on new and existing products and systems
- Managing the administrative preparation and submission of proposals to customers
- Perform any relevant duties as may be assigned
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Used CRM software to maintain detailed contact logs and account records.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
Sales Associate/Team Lead - Part-Time
Pennington’s
05.2019 - Current
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines for your internal team
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Maintain high levels of customer service and satisfaction
- Carry keys and alarm codes; open and close store, disarm and arm alarm system
- Perform and supervise daily procedures
- Maintain a tidy and organized store
- Monitor and assist cashiers and other retail staff; assign daily duties
- Train and support new team members
- Provide customer-focused service; welcome customers to the store and assist them with requests
- Ensure that all employees adhere to corporate processes and safety standards
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Attendant/Driver
Park 4 U
03.2019 - 04.2020
- Increased repeat business by establishing rapport with clients through professional interactions.
- Provided excellent customer service in resolving issues or addressing inquiries promptly and professionally.
- Streamlined operations by adhering to company policies and procedures at all times.
- Increased workflow efficiency through effective teamwork, supporting colleagues as needed during busy periods or absences.
- Minimized customer wait times by effectively prioritizing tasks and managing workload during busy periods.
- Ensured top-quality results by attentively inspecting each vehicle before releasing it to customers.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Proposal Coordinator
Gemini Corporation
03.2018 - 04.2018
Proposal Specialist
ABB
01.2017 - 06.2017
Sales Associate
The Bay
10.2015 - 01.2017
Sales Administrative Assistant
ABB
06.2016 - 12.2016
Proposal Coordinator Oil Gas and Chemical Division
ABB INC
06.2010 - 12.2015
Inside Sales Representative Power Product Division
ABB INC
09.2007 - 06.2010
Education
First Aid Certification -
Saint Johns Ambulance
Calgary, AB04.2024
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Customer relationship management
- Email and phone etiquette
- Driven
- CRM proficiency
Timeline
Inside Sales Representative Full-Time
ECONOLITE CANADA
06.2019 - Current
Sales Associate/Team Lead - Part-Time
Pennington’s
05.2019 - Current
Car Attendant/Driver
Park 4 U
03.2019 - 04.2020
Proposal Coordinator
Gemini Corporation
03.2018 - 04.2018
Proposal Specialist
ABB
01.2017 - 06.2017
Sales Administrative Assistant
ABB
06.2016 - 12.2016
Sales Associate
The Bay
10.2015 - 01.2017
Proposal Coordinator Oil Gas and Chemical Division
ABB INC
06.2010 - 12.2015
Inside Sales Representative Power Product Division
ABB INC
09.2007 - 06.2010
First Aid Certification -
Saint Johns Ambulance
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