Robreyunna Williams
San Pedro
Summary
Dynamic Program Manager with a strong background in leading multidisciplinary teams and managing complex client needs. To enhance service delivery and drive process improvements to achieve organizational goals effectively. While still leading with a great heart of compassion for our clients and their well-being and showing up for staff and our outside partners in calls and team meetings.
Overview
3
3
years of professional experience
Work History
Program Manager
The People Concern
Los Angeles
01.2024 - Current
- Collaborated with multidisciplinary teams to effectively address complex client needs and enhance service delivery.
- Conducted regular team meetings to review progress and resolve issues arising from clients, property management, and subsidy requirements.
- Communicated regularly with external partners to ensure alignment of strategies and goals such as HACLA, LACDA, Brilliant Corners, variety of different Property Management companies
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Prioritized tasks and managed teams throughout multiple projects at a time.
- Identified areas of improvement in existing processes, procedures, myself, staff and systems related to the program itself.
Senior Intake Specialist
The People Concern
Los Angeles
03.2023 - 01.2024
- Coordinated intake processes for new clients, enhancing client experience through timely documentation.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, legal status, and other pertinent information.
- Assisted clients with completing necessary paperwork and forms efficiently.
- Managed scheduling of appointments for follow-up consultations and services.
- Communicated effectively with clients, promptly addressing questions and concerns to improve client satisfaction.
- Maintained positive attitude while de-escalating clients during crisis situations, ensuring a supportive environment.
- Maintained accurate records of all client interactions according to agency policies and procedures.
Education
Bachelor of Science - Social Work
Northern Arizona University
Flagstaff, AZ06-2021
Skills
- Project management
- Client relations
- Training and development
- Effective communication
- Relationship building
- Flexible and adaptable
Timeline
Program Manager
The People Concern
01.2024 - Current
Senior Intake Specialist
The People Concern
03.2023 - 01.2024
Bachelor of Science - Social Work
Northern Arizona University