Robinson Chalas
Vancouver,BC
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Grupo Carol
Dominican Republic, Santo Domingo
01.2021 - 12.2022
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers, and printers for end users.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Implemented security measures to protect data from unauthorized access.
- Tested hardware components prior to deployment in the production environment.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Server Infrastructure Analyst
Grupo Carol
Dominican Republic
12.2022 - 03.2024
- Installed and configured various software applications, ensuring seamless integration and optimal performance.
- Offered expert guidance on server installation and configuration to streamline processes and enhance efficiency.
- Conducted thorough software installation and configuration on Windows servers, adhering to best practices for reliability and security.
- Utilized data analysis techniques to identify trends and deviations, facilitating informed decision-making and proactive problem-solving.
- Conducted comprehensive testing of network connections to identify and address performance bottlenecks, ensuring smooth operation.
- Prepared comprehensive reports outlining project objectives, timelines, and budgetary requirements, ensuring clear communication and alignment with stakeholders.
Education
Bachelor of Computer Science - Computer Science
UNNATEC University
12-2023
Skills
- Configuration Management
- System Configuration
- Mobile Device Management
- Server Management
- Hardware upgrades
- Application support
- Software Installation
- IT Security Management
- User Training
- Data Recovery
Timeline
Server Infrastructure Analyst
Grupo Carol
12.2022 - 03.2024
IT Support Specialist
Grupo Carol
01.2021 - 12.2022
Bachelor of Computer Science - Computer Science
UNNATEC University
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