ROBINDER CHAUHAN
Edmonton,AB
Summary
Helpful Customer Experience associate passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Advisor
Scotiabank
Edmonton, AB
03.2023 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Facilitated educational seminars on personal finance topics to increase community awareness of the importance of sound financial planning.
- Educated clients on financial topics and best practices.
- Working as a team to deliver branch results.
Customer Experience Associate
Scotia Bank
04.2022 - 03.2023
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Cashier
Real Canadian Superstore
11.2018 - 09.2022
- Greeting and Assisting customers with their queries
- Delivering a pleasant checkout experience
- Cash Handling.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Specialist
Mosaic Sales Solutions
09.2019 - 12.2019
- Worked for Whirlpool on a Contractual job
- Shared feedback and ideas with management to improve processes.
- Worked as an in-store Brand Ambassador and visited stores like Lowes and Home Depot
- Gave knowledge about new products in the market to the customers and the staff.
- Maintained professionality and efficiency while working closely with leadership.
Brand Ambassador
Mosaic Sales Solutions
10.2018 - 09.2019
- Worked in food service Industry
- Sampling new food products and Fragrance etc
- Employed basic selling techniques to engage with customers.
- Shared feedback and ideas with management to improve processes.
- Educated customers about the new products thus motivating sales.
Client Service Executive
HDFC BANK
04.2015 - 05.2017
- worked with 1st largest Asset Management Company in India.
- Application receiving and filling.
- Query Solving.
- Introducing new schemes to the clients and advising the appropriate Funds to invest in.
- Maintained strong rapport with existing clients and interacted with potential clients.
- Managed client complaints with high level of professionalism and competence.
Education
Canadian securities Course (Jan 2022 - Finance and Accounting
Canadian Securities Institute
01.2022
Master of Science - IT
Government College for Girls
01.2014
Bachelors - Computer Applications
Swami Vivekanand Institute of Engineering And Tech
01.2012
High School Diploma -
Scholars Public School
01.2009
Skills
- Communication Skills
- Customer Service
- Quick learner
- Teamwork
- Flexibility
- Problem Solving
- Additional Skills
- Customer relations
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- CSC License - Jan 2022-
https://www.credily.com/badges/f7c45c25-d19d-4c83-8f57-bd5eb8c92ffa/public_url
- Workplace Health and Safety Certification.
Additional Information
Obtained Mortgage specialised course certification.
Timeline
Financial Advisor
Scotiabank
03.2023 - Current
Customer Experience Associate
Scotia Bank
04.2022 - 03.2023
Sales Specialist
Mosaic Sales Solutions
09.2019 - 12.2019
Cashier
Real Canadian Superstore
11.2018 - 09.2022
Brand Ambassador
Mosaic Sales Solutions
10.2018 - 09.2019
Client Service Executive
HDFC BANK
04.2015 - 05.2017
Canadian securities Course (Jan 2022 - Finance and Accounting
Canadian Securities Institute
Master of Science - IT
Government College for Girls
Bachelors - Computer Applications
Swami Vivekanand Institute of Engineering And Tech
High School Diploma -
Scholars Public School