ROBINBIR SINGH

Dispatcher

ZEAL EXPRESS

Mississauga, ON

01.2021 - 01.2023

Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders, prepared documentation, and assigned personnel.
Generated reports to track deliveries and maintain proper records and documentation.
Minimized cost of operations by optimizing routes for drivers to align with budget.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Monitored and tracked dispatch communication systems.
Monitored flow of paperwork and directed information to appropriate departments.
Scheduled and organized delivery routes.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Communicated with customers to provide delivery updates and resolution.