Robinbir Singh
Brampton,ON
Summary
Proven Dispatcher with a track record of enhancing operational efficiency at Cross Trans Logistics by implementing a double-check system that significantly reduced dispatch log errors. Skilled in dispatch software and stress tolerance, adept at coordinating multi-agency responses and improving customer service through meticulous route planning and effective communication. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
Work History
Dispatcher
Cross Trans Logistics
04.2023 - 01.2024
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Dispatcher
Zeal Xpress
08.2022 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
IT - Information Technology
Sheridan College
Brampton08.2019
Skills
- Data Entry
- Dispatch software
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Stress Tolerance
- Dispatching procedures
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
Cross Trans Logistics
04.2023 - 01.2024
Dispatcher
Zeal Xpress
08.2022 - 03.2023
IT - Information Technology
Sheridan College
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