Biji Babu
Kitchener-Waterloo,Canada
Summary
Dynamic retail professional with experience at DoubleTree by Hilton, excelling in inventory management and customer engagement. Proven ability to enhance store presentation and exceed customer satisfaction through effective conflict resolution and teamwork. Skilled in product stocking and visual merchandising, consistently delivering results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Merchandise Support
DoubleTree by Hilton
Kitchener, Ontario
08.2024 - Current
- Maintained and replenished general merchandise in the hotel’s retail and convenience areas.
- Organized merchandise displays and monitored inventory levels to avoid stockouts.
- Provided friendly customer service to hotel guests, helping them locate products, and handling purchases.
- Ensured cleanliness, compliance with safety regulations, and professional presentation of the store area.
- Worked closely with the housekeeping and kitchen teams for retail supply coordination.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Retail Associate – General Merchandise
Reliance Smart
Kerala, India
07.2021 - 10.2023
- Greeted customers and provided excellent customer service.
- Updated customer information in the database system when necessary.
- Responsible for stocking, facing, and organizing shelves in a high-traffic retail environment.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Provided personalized assistance to customers in locating products and answering product-related queries.
- Maintained pricing accuracy, performed routine inventory checks, and supported seasonal merchandising setups.
- Handled point-of-sale transactions during busy hours and special promotions.
- Trained new staff on store layout, safety policies, and inventory protocols.
Education
Bachelor of Technology - Electronic And Communication Engineering
APJ Abdul Kalam University
Kerala, India05-2021
Skills
- Product stocking and merchandising
- Inventory replenishment
- Retail sales support
- Customer engagement
- Visual merchandising
- Pricing and labeling
- Pos terminal use
- Store cleanliness and safety
- Team collaboration
- Conflict resolution
- Organization and time management
Certification
- In-store Merchandising & Inventory Control, Internal Training
- Customer Service & Soft Skills Training, Reliance Smart
Availability
Ready to work flexible hours including weekends and holidays Can start immediately
References
Available upon request
Timeline
General Merchandise Support
DoubleTree by Hilton
08.2024 - Current
Retail Associate – General Merchandise
Reliance Smart
07.2021 - 10.2023
Bachelor of Technology - Electronic And Communication Engineering
APJ Abdul Kalam University
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