Summary
Overview
Work History
Skills
Timeline
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Robin Viola

Ventura

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Claims Specialist

Pentair Water Pool And Spa
03.2014 - 10.2024
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
  • Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
  • Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.

Administrative Assistant

Pentair Water Pool and Spa
01.1997 - 03.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Improved document processing speed by introducing automated templates for routine correspondence.

Property Manager

Zeigler Company
06.1990 - 01.1997
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Microsoft Office
  • Settlement management
  • Documentation Review
  • Time Management
  • Decision-Making
  • Critical Thinking
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Claims Specialist

Pentair Water Pool And Spa
03.2014 - 10.2024

Administrative Assistant

Pentair Water Pool and Spa
01.1997 - 03.2014

Property Manager

Zeigler Company
06.1990 - 01.1997

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Robin Viola