Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Robin Valkauskas-Zelaya

Longueuil,QC

Summary

Recent graduate from Concordia University with a Bachelor in International Business and a minor in Real Estate. Completed three internships, accumulating over three years of experience in sales, customer service, management, and leadership. Achieved recognition as top intern in the Quebec region at Enterprise and earned top performer of the month five times. Fluent in French, English, and Spanish, showcasing strong communication skills and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Management Trainee Intern

Enterprise Mobility
Brossard, Quebec
01.2023 - 07.2025
  • Assisted in daily operations, including customer service, fleet management, and vehicle maintenance, ensuring a high level of satisfaction and operational efficiency.
  • Led and mentored a team of 5 or more employees in achieving sales targets, increasing branch revenue, and improving the customer service score (SQI) through effective coaching and performance management.
  • Participated in rotational training across multiple departments, gaining hands-on experience in business development, budgeting, and leadership skills to drive branch growth. Assisted in developing and implementing strategies to improve customer service satisfaction levels.
  • I was elected top intern of my cohort in the Quebec region.
  • I was the top performer of the month five times (MVP).

Leasing Agent

CLV group
Montreal, Quebec
05.2022 - 09.2022
  • Answered inbound calls and contacted leads through email and by phone, increasing the number of tours and apartments rented.
  • Maintained a high level of customer and resident satisfaction, attracting positive Google reviews, referrals, and enhancing the company’s reputation.
  • I improved my communication, selling, negotiation, and listening skills by analyzing clients' needs and wants, as well as reporting them to my employer.
  • Cross-sold and upsold to clients, resulting in higher revenue for the company. Rented over $600,000 worth of inventory, and maintained a high conversion rate.
  • Supported effectively, and learned from other team members through all parts of the sales cycle.
  • Acquired knowledge about the real estate industry and property management.

Sales, Business & Customer Service Analyst

Bombardier
Dorval, Quebec
08.2021 - 12.2021
  • Coordinated sales effort with team members, and various stakeholders.
  • Provided account management and coordination of key customer accounts and contracts.
  • Provided product recommendations to clients through email and phone.
  • Established and maintained positive customer relationships in order to provide excellent customer service.
  • Ensured all project deliverables were delivered according to the timeline committed upon. Coordinated the sales effort with team members and various stakeholders.

Education

BBA - Major in International Business, Real Estate Minor

John Molson School of Business
Montreal, QC
06-2025

Skills

  • Sales strategy
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Problem solving
  • Market research
  • Negotiation skills

Languages

French
Native/ Bilingual
English
Full Professional
Spanish
Professional

Affiliations

  • I love working out and cycling
  • Hosted and organized the afterparty at my secondary graduation
  • I have completed a half marathon on a bet
  • Invested and traded stocks during the pandemic
  • Created a small company of keyrings with my friends in the context of JA Quebec

References

References available upon request.

Timeline

Management Trainee Intern

Enterprise Mobility
01.2023 - 07.2025

Leasing Agent

CLV group
05.2022 - 09.2022

Sales, Business & Customer Service Analyst

Bombardier
08.2021 - 12.2021

BBA - Major in International Business, Real Estate Minor

John Molson School of Business

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Robin Valkauskas-Zelaya