ROBIN UPPAL
Caledon,Canada
Summary
Experienced Quality Engineer with over 10 years in the automotive manufacturing industry. Proven track record in quality management systems, root cause analysis, lean manufacturing, and process optimization. Skilled at defect reduction, process efficiency enhancement, and leading initiatives for improved product quality and customer satisfaction. Collaborates effectively with cross-functional teams to drive continuous improvement and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Quality Engineer
Commercial Spring and Tools
07.2024 - Current
- Primary Point of Contact for Customers: Address all customer complaints and technical queries, ensuring timely resolution, thorough documentation, and customer satisfaction
- PPAP Management: Led the preparation, review, and submission of all PPAP documentation (including Control Plans, Process Flows, FMEAs, and Gage R&R studies) to ensure compliance with customer specifications and industry standards
- APQP Process Leadership: Spearheaded the APQP process for new product launches, coordinating cross-functional teams (Design, Engineering, Manufacturing) to ensure on-time delivery and adherence to quality standards
- Root Cause Analysis & CAPA: Conducted detailed root cause analysis for customer complaints and internal non-conformances, preparing comprehensive 8D reports, and implementing corrective and preventive actions (CAPA)
- Compliance Audits: Led and conducted IATF 16949 certification audits, ensuring ongoing compliance and continuous improvement of quality management systems
- Control Plans and Process Documentation: Developed and maintained Control Plans, FMEAs, Process Flows, and Work Instructions per AIAG and customer-specific requirements
- Training & Mentoring: Trained quality technicians and operators on quality procedures, inspection methods, PPAP requirements, and industry standards to ensure uniformity in product quality
- Sorting and Containment: Managed sorting and containment activities for non-conforming products, working closely with production teams to ensure prompt corrective actions were implemented
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
Quality Technician
Commercial Spring and Tools
01.2023 - 07.2024
- Performed through inspection of incoming and outgoing products
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests
- Inspected finished products for overall quality and adherence to drawing specifications
- Data collection and Layout inspection of parts during the development phase of a new product
- Fixed identified issues to increase productivity and boost workflows
- Completed deviation forms and recorded findings of the inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Helped uncover and fix production problems in order to reduce overall defect rates.
Quality Engineer
ALP Nishikawa Co. Pvt Ltd
07.2018 - 04.2022
- Conducted daily Process Audits and semi-annual Layered Process Audits to ensure process compliance and improve quality standards
- Led continual improvement projects, focusing on reducing scrap, improving product quality, and optimizing production processes
- Conducted detailed inspections of final products and ensured compliance with company and industry standards
- Analyzed production data to identify trends and areas for improvement, coordinating efforts with production teams
- Delivered training on PDCA, 5S, and Kaizen, helping operators reduce defects and increase product quality
- Developed and implemented CAPAs for both customer complaints and internal issues, significantly reducing product rejections
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
Quality Engineer
Amar Autotech Pvt Ltd
06.2014 - 07.2018
- Conducted internal audits for IATF 16949 certification and surveillance audits for maintaining compliance
- Implemented new inspection methodologies for plastic extrusion products, improving product consistency
- Led root cause analysis for production-related issues, identifying key problems and implementing corrective actions to prevent recurrence
- Utilized statistical process control tools to monitor and improve process performance
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
Education
PGDBA - Operations
01.2019
Bachelor of Science - Mechanical Engineering
11-2013
Skills
- Automotive Quality Standards Management
- APQP
- Production Part Approval Process
- Risk Assessment Expertise
- Development of Control Plans
- Corrective Action Process
- Lean Manufacturing Expertise
- 5S Methodology Implementation
- Continuous Improvement Practices
- Six Sigma
- Root Cause Analysis
- Fishbone Diagram
- Data-Driven Decision Making
- Statistical Analysis Tools: Minitab
- Pareto Chart
- Control Charts
- Audit & Compliance: Internal Audits
- Process Compliance Review
- Safety Audits
- Customer Relations: Managing customer complaints
- Technical support
- Documentation
- ERP & Software Proficiency: CMS
- MS Office (Excel
- Microsoft Word Proficiency
- PowerPoint)
- Leadership & Training: Team management
- Training & Development
- On-the-job Training
Accomplishments
- Implemented pneumatic switches to replace pedal clutches on press machines, reducing workplace accidents by 70%.
- Achieved zero PPM (Parts Per Million) defect rate for two consecutive years.
- Played a key role in submitting timely and complete PPAP packages for several new product launches, ensuring seamless customer approvals and preventing production delays.
- Enhanced Standard Operating Procedures (SOPs), resulting in a 15% increase in productivity.
- Reduced customer complaints by 20% through improved CAPA processes and proactive issue resolution.
- Increased daily production by 20% through process optimization to meet customer demand.
- Introduced standing workstations, increasing productivity by 10% and improving operator ergonomics.
Affiliations
Member of ASQ (American Society for Quality)
Languages
Fluent in English
Relocation
Open to relocation opportunities across GTA
Timeline
Quality Engineer - Commercial Spring and Tools
07.2024 - Current
Quality Technician - Commercial Spring and Tools
01.2023 - 07.2024
Quality Engineer - ALP Nishikawa Co. Pvt Ltd
07.2018 - 04.2022
Quality Engineer - Amar Autotech Pvt Ltd
06.2014 - 07.2018
Symbiosis Centre For Distance Learning - PGDBA, Operations
Punjab Technical University - Bachelor of Science, Mechanical Engineering
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