Summary
Overview
Work History
Education
Skills
Timeline
Robin Spence

Robin Spence

Edmonton,Alberta

Summary

Motivated individual with a compelling desire to acquire a new skillset and be challenged in my work. Strong work ethic, adaptability and exceptional interpersonal and relationship building skills. Maintains composure and makes accurate decisions in fast-paced, unpredictable and stressful environments.

Overview

10
10
years of professional experience

Work History

LPN Residential Coordinator

Excel Society
Edmonton, AB
04.2015 - Current
  • Completed comprehensive face-to-face interviews with subjects of internal investigation, along with all witnesses and managers, to generate reports of findings.
  • Maintained dignity and confidentiality of clients, conducted personal assessments and intakes for potential clients.
  • Oversaw and coordinated care, support and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals.
  • Worked closely with case managers to support and reinforce client's care plan, maintained ongoing communication on client progress.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with clients and worked with new clients to optimize acclimation.
  • Interfaced with clients to address and resolve complaints or grievances.
  • Collaborated with social workers, nurses, general practitioners, and specialists to determine patient needs.
  • Directed implementation of improved patient care and documentation methods and procedures.
  • Helped employees establish clear goals to keep them working collaboratively within the values and framework of the company.
  • Interviewed applicants for hiring and evaluated staff performance, provided progressive discipline as necessary in collaboration with management and Human Resources.

Residential Compliance Team Coordinator

City of Edmonton
Edmonton, AB
10.2013 - 04.2014
  • Communicated with management at project completion and verified their satisfaction with finished work.
  • Collected data and compiled in report format.
  • Analyzed data from multiple sources to systematically document work and results.
  • Contacted property owners who have had complaints lodged to the city regarding illegal basement suite.
  • Organized property inspections.
  • Used proprietary systems to process applications, filings and registrations.
  • Adhered to deadlines in optimizing regulatory and operational performance.

Education

The Art And Science of Coaching

Erickson Collegiate Institute, Erickson, MB
08.2012

Human Services Administration

Grant MacEwan University
06.2006
  • Completed coursework in Managing Physical Resources and Managing Financial Resources.

Nursing

NorQuest College, Edmonton, AB
07.2000

Skills

  • Relationship Building
  • Engaging With Diverse Customers
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Regulatory Compliance
  • Policy Enforcement
  • Privacy and Confidentiality
  • Staff Direction and Task Delegation

Timeline

LPN Residential Coordinator - Excel Society
04.2015 - Current
Residential Compliance Team Coordinator - City of Edmonton
10.2013 - 04.2014
Erickson Collegiate Institute - , The Art And Science of Coaching
Grant MacEwan University - , Human Services Administration
NorQuest College - , Nursing

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Robin Spence