Summary
Overview
Work History
Education
Skills
Personal Information
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Timeline
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Robin Sharma

Fort St. John,BC

Summary

Looking for a long-term association with an organization having dynamic work environment where my skills could be enhanced and grow in the hierarchy of the company.

A dynamic professional with 3 years of experience in Tech Live connect (A software Tech support company), as Sr. Quality Analyst. Promoted once (Audit productivity MTD up to 107%-115%) Served 5 knowledge full years with TCS (Tata consultancy services) Under “Weatherford international (project)” as E commerce Analyst. 2018-2022 Promoted twice for extraordinary work. Resigned at BPS2 designation. Results-driven e-commerce professional prepared to leverage analytical expertise to enhance online business performance. Proven track record in developing and implementing data-driven strategies that improve user experience and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs, showcasing skills in data analysis and digital marketing. Professional E-Commerce Analyst with proven expertise in driving online sales and optimizing digital marketing strategies. Strong skills in data analysis, market research, and website optimization. Known for collaborative approach and adaptability, ensuring consistent achievement of team goals. Adept at leveraging emerging trends to enhance customer experience and boost revenue. Experienced with data analysis, digital marketing, and e-commerce platforms to drive business growth. Utilizes strategic insights to optimize online operations and enhance customer satisfaction. Track record of collaborating effectively with teams to meet evolving business objectives and achieve measurable results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

E commerce Analyst

TCS
12.2018 - 09.2023

· Project manage new onboarding integration and create

· Testing scripts for new integrations.

· Tasked with the maintenance and assurance of data integrity for all

· Electronic billing customers. Communicates with the various internal departments

· And groups within weatherford prior to, up to, and throughout post-implementation to

· Ensure accuracy of data.

· Enforced a culture of "first time right" invoicing while providing operational

· Leadership that improved efficiency and productivity by eliminating bad practices

· And production constraints.

· Global electronic customer integrations and new onboarding. Provide b2b edi

· Functionality and process support to weatherford us, weatherford canada, and

· Weatherford uk ecommerce billing community.

· Provide general administrative and clerical support, including billing, invoice dispute resolution, ar, collections, and accounts.

· Payable teams. Collecting billable data from multiple field locations, generating the

· Customer invoice, quality assurance, and review that all invoicing meets sox

· Requirements and guidelines, utilizing appropriate company software to obtain

· Required documentation for invoicing, obtaining all customer contact and

· Requirements are in place for revenue assurance and preparing necessary reports

· As needed. Also provide training to new employees.

· Prepare daily, weekly, monthly, and quarterly reports as needed. Perform various

· Other duties and activities as assigned by the supervisor within the physical constraints

· Led the corporate ecommerce team in charge of all electronic invoice

· Transactions globally (US CANADA UK) including electronic and paperless

· Invoicing sent from Weatherford ERP, eprice books e- catalogs and electronic

· Field tickets.

· Full responsibility across the whole chain from setting up, onboarding, and

· Post implementation support of new EDI customers by coordinating resources

· From IT, Sales, Contracts, Issue Resolution team, internal AP/AR, and external

· Customer AP teams to following up on and resolve invoicing disputes and

· Other Order to Cash related activities.

· Successfully introduced and established many new initiatives to reduce cost

· And improve DSO (Days Sales Outstanding) and DTI (Days to Invoice),

· Related to the electronic invoice and efield Ticket process.

· Enabled automatic paperless invoice submission setups (leading to

· Substantial saving). Managed US based team as well as an extended

· Outsourced team in India.

· Account Administrator in Billing Software applications - openinvoice, SAP

· Ariba Network, SMART by GEP, isupplier, CORTEX, Actian, Taulia,

· Coupa.

· Etc.

· E-Invoicing - Quality Assurance Coordinator

· Weatherford International, Houston, TX

· My responsibilities include project managing new onboarding integrations,

· Conducting training and testing, and delivering technical support. I also ensure data

· Integrity for B2B PIDX XML

· Electronic billing customers and enforce a 'First Time

· Right' invoicing culture, providing operational leadership to enhance efficiency and

· Productivity by eliminating poor practices and production constraints. Communication

· With various Weatherford departments prior to, during, and post-integration ensures

· Accurate data.

· Achieved frequent positive feedback to IT by providing functional and technical support to hundreds of

· End-users of Oracle ERP Applications.

· Core processes include, but are not limited to:

· Designing training materials utilizing a range of systems and

· Software. Delivering training via webex and Windows Teams sharing to

· Reduce costs and minimize invoice disputes and rejections, ultimately lowering

· DTI. Conducting customer consultation sessions through phone

· Conferencing.

· Addressing and resolving field personnel issues and fostering strong client

· Relationships to ensure long-term business partnerships.

· Providing expert IT technical support to resolve billing process disruptions and

· Overseeing electronic customer integrations and onboarding worldwide,

· Delivering B2B EDI functionality and support to the US, Canada, and UK

· Ecommerce billing communities.

· Working closely with internal stakeholders, including AP/AR,

· Credit/Collections/IT Support, Supply Chain, Operations, and Sales.

Sr. Quality Analyst

Tech live connect Pvt Ltd
05.2016 - 12.2018
  • Company Overview: A software Tech Support Company
  • Responsible for auditing Customer services for quality sales/feedback calls and helping the agents with good advice to perfume better
  • Responsible for taking care of charge backs and refund audit while doing the account End to End review
  • Responsible for live barging of tech sales and help the agent to perfume well for the good feedback
  • Auditing the escalation calls taken by the supervisors/floor support/SME
  • Responsible for doing complaint analysis and providing RCA with the help of basic analytical tools
  • Providing feedback to the agents and Team Leaders
  • Conducting quality sessions for new and tenured agents
  • Audit non sale and short calls and find out the reason why sale is not happen
  • Creating Bi-Monthly & Monthly Quality Report which showcases the trend of the process and the agents
  • Creation of monthly quality scores for the process
  • Responsible for presenting the process related quality data to management during reviews (Master Boot Record)
  • Responsible for conducting internal & external calibrations
  • Responsible for making sure that corrective action plan is followed
  • Creating a learning environment for the new agents (Nesting Agents) on the floor
  • Managing the team of Quality Analysts & Trainers in absence of the Manager - Quality & Training
  • Managing the process operation whenever required
  • Taking interview of agents for Operations
  • Taking interview of the Quality Analysts to be hired for different processes
  • Providing technical support over phone, email and resolve issues through remote login
  • Auditing of emails and Calls also work as Quality Auditor
  • Responsible for auditing calls and giving feedback to agents on floor and the newly hired agents
  • Root cause analysis (RCA) / Charge back Audit / Partner & Escalation audit
  • Live call monitoring (Agent wise)
  • A software Tech Support Company
  • Daily Day to Check Task in TLC
  • Live Audit Report
  • Daily Sales and Tech Audit
  • Work on RCA and Complaint (internal and external)
  • Live Audit and Call monitoring
  • Feedback and calibration session
  • Meeting with SME and Lead about day to check update
  • Make the Audit report and send to lead and manager
  • Day end Quality check report

Education

Associate of Arts - Bachelor of Arts

Kalinga University
Raipur, Chhattisgarh
01-2023

Diploma in Computer - Computer Application, Finance And Accounting, Hardware And Networking

Central Computer Pvt Ltd
04.2016

HSC - Non Medical

Gov Sen Sec School
Sunam, Punjab
01.2011

SSC -

Adarsh Public School
Sunam, Punjab
01.2009

Skills

  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows 10
  • Macintosh OSX
  • MS Office
  • SQL
  • XML
  • Weatherford Artificial lift
  • Weatherford Lubricant
  • Weatherford Drilling System
  • SAP Ariba
  • JDE (oracle)
  • FIS Get Paid
  • Paperless invoicing Portal
  • SAP E billing portal
  • E cent Scan
  • JDE accorde work
  • Analytical skills
  • Organizational skills
  • Project management
  • Time management
  • Detail orientation

Personal Information

Date of Birth: 09/04/92

Languages

English
Professional Working

Timeline

E commerce Analyst

TCS
12.2018 - 09.2023

Sr. Quality Analyst

Tech live connect Pvt Ltd
05.2016 - 12.2018

Diploma in Computer - Computer Application, Finance And Accounting, Hardware And Networking

Central Computer Pvt Ltd

HSC - Non Medical

Gov Sen Sec School

SSC -

Adarsh Public School

Associate of Arts - Bachelor of Arts

Kalinga University
Robin Sharma