Robin Saig
Innisfil,ON
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cargo Trainer Level 1
Air Canada
Pearson international Airport
02.2023 - Current
- Embraced my role as a Coach, assisting Station Attendants and Lead Station Attendants to achieve their potential while delivering superior classroom and on the job training.
- Strong interpersonal skills and coaching abilities dominate as I educate and motivate while quickly adapting to change.
- Model a positive, motivating and customer-focused attitude for my trainees while showcasing their strong problem-solving and multi-tasking skills.
- Reporting to the Training Delivery Manager, Ramp and Baggage. I was responsible for the preparation, delivery and record keeping of safety, technical and non-technical classroom training for Aircraft Services.
- Demonstrated leadership and core competencies at a high level of development and carried out the corporate vales and code of ethics daily.
- Assessed the trainees based on their performance and made recommendations for provision.
- Initiated improvement’s to be made to the course and the method of delivery.
- Preformed regular and operational performance audits.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Training Information Specialist
Garda World
Pearson international Airport
08.2011 - 11.2022
- Developed training curricula and recommended programs that met instructional goals and objectives
- Responsible for overall improvement of performance within the training department
- Ensured SCTR’s complied with Gardaworld and CATSA’s regulations and sop’s.
- Supervised teams of unionized members and embodied all corporate vales and code of ethics.
- Used database to research, gather, analyze and present data.
- Organized information by studying, analyzing, interpreting and classifying data.
- Directly leading teams of unionized employees to
accomplish goals as well as to excel their performance improvement. - Responsible for returning 780 employees back to work with correct training after covid.
Store Manager
Noor Fine Foods LTD
North York
10.2016 - 02.2019
- Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards
- Assist in the development of new hires
- Completed a monthly schedule for all employees
- Restocked inventory weekly
- Coach employees to the customer service standard
- Managed all employees payrolls
- Multitasking between catering orders and customers who walked in.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of science- Law Enforcement -
Seneca College King Campus
King City 06.2016
Associate of Arts -
Seneca College
Toronto, ON02.2014
Skills
- Organized critical Thinker
- Ability to work independently as well as a part of a team
- Proven ability to lead, motivate and coach
- Superior communication skills; written and verbal
- Problem solving skills
- Effective Interactive Communication
- Analytical Thinking
- The ability to effectively multitask
- Excellent interpersonal, communication, listening and organizational skills
- Decisiveness
- Public Speaking
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Certification
- Valid Airside RAIC. Passed Government Transport Security Clearance.
- Valid DA license- Acquired from Greater Toronto Airport Authorities.
Timeline
Cargo Trainer Level 1
Air Canada
02.2023 - Current
Store Manager
Noor Fine Foods LTD
10.2016 - 02.2019
Training Information Specialist
Garda World
08.2011 - 11.2022
Associate of science- Law Enforcement -
Seneca College King Campus
Associate of Arts -
Seneca College