Robin Pye
Edmonton,Alberta
Summary
Resourceful Lead Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel at problem-solving, communication, and time management to enhance store operations and customer satisfaction. Ready to leverage abilities in a dynamic retail environment for optimal results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Key Holder
Funks Moving and Storage
Edmonton, Alberta
10.2021 - Current
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Supervised team members in opening and closing procedures.
- Picked up physical inventories as needed.
- Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
- Adhered to all safety protocols while operating equipment, such as lift gates and four wheelers.
- Provided guidance on the proper use of the POS system.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
- Coordinated floor moves.
- Collaborated with management to determine key tasks and delegate to staff members.
- Assisted in general housekeeping within trucks and warehouse.
Security Officer
River Cree Resort and Casino
Edmonton, Alberta
12.2014 - 07.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Assisted in the development and implementation of security policies and procedures.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
Education
High School Diploma -
Jasper Place School
Edmonton, AB06-2013
Skills
- Staff Training and Development
- Team motivation
- Delegation and Supervision
- Opening and closing coordination
- Cash Handling
- Staff Training
- Daily Reporting
Certification
- Class 5 LIcense
Timeline
Lead Key Holder
Funks Moving and Storage
10.2021 - Current
Security Officer
River Cree Resort and Casino
12.2014 - 07.2017
High School Diploma -
Jasper Place School