Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Pollard

New Westminster,BC

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

42
42
years of professional experience

Work History

Regional Manager

Kee West Auto Carriers
08.2005 - Current
  • Supervised staff to optimize workplace efficiency
  • Established and maintained operational standards for the BC region
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Ensured compliance with all safety requirements and Government regulations.
  • Maximized output through diligent scheduling and proactive load planning.
  • Consulted and advised senior management on nationwide contracts.
  • Promoted a happy, healthy, and informed workplace

Operations Manager

Richmond Taxi
04.2003 - 06.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed operations to achieve timely and accurate delivery of services.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.

Manager of Operations

Limo Jet Gold Limousine Services
05.1999 - 03.2003
  • Responsible for the day to day operations of the limousine fleet.
  • Led hiring, onboarding and training of new office staff and drivers
  • Worked closely with government agencies to ensure optimal and safe business practices
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Dispatcher

Quicksilver Messengers
05.1995 - 05.1999
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled and organized delivery routes.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Owner/Operator

First Choice Limousine
08.1991 - 04.1995
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Obtained necessary permits and licenses to operate commercial vehicles legally.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Senior Plant Operator

Fording Coal Ltd
06.1981 - 06.1991
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Conducted safety inspections and followed safety rules and procedures.
  • Performed minor mechanical work and routine equipment maintenance.
  • Knowledgeable of machine maintenance in order to troubleshoot effectively.
  • Operated equipment such as front-end loaders

Education

High School Diploma -

Richmond Senior Secondary
Richmond, BC
06.1980

Skills

  • Operational Oversight
  • Goals and Performance
  • Suggestive Selling
  • Territory Management
  • Customer and Vendor Relations
  • Business Analysis
  • Operational Efficiency and Safety
  • Staff Management
  • De-Escalation Techniques
  • Order Management
  • Strategic Planning
  • Employee Coaching and Mentoring
  • Safety Protocols
  • Professional Integrity
  • Strategic Vision

Timeline

Regional Manager

Kee West Auto Carriers
08.2005 - Current

Operations Manager

Richmond Taxi
04.2003 - 06.2005

Manager of Operations

Limo Jet Gold Limousine Services
05.1999 - 03.2003

Dispatcher

Quicksilver Messengers
05.1995 - 05.1999

Owner/Operator

First Choice Limousine
08.1991 - 04.1995

Senior Plant Operator

Fording Coal Ltd
06.1981 - 06.1991

High School Diploma -

Richmond Senior Secondary

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