Robin Pannu
London,ON
Summary
Dynamic Assistant Manager at McDonald’s with a proven track record in enhancing service quality and operational efficiency. Skilled in team leadership and staff training, I successfully improved customer satisfaction through effective problem-solving and conflict resolution. Adept at managing inventory and optimizing sales strategies, I foster a collaborative work environment that drives results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
McDonald’s
02.2019 - Current
- Assisted in managing daily operations and ensuring compliance with company standards.
- Executed employee training sessions to enhance service quality and operational efficiency.
- Coordinated inventory management processes to minimize waste and optimize supply levels.
- Monitored customer feedback to identify areas for service improvement and implement changes.
- Supported scheduling and staff assignments to ensure adequate coverage during peak hours.
- Developed promotional displays and managed product placement to increase sales visibility.
- Collaborated with team members to streamline workflows and improve overall team performance.
- Conducted regular inspections of food safety practices, ensuring adherence to health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative/Dispatcher
Orbit Placement LTD/ Hybrid
01.2023 - 02.2023
- Assisted in managing daily operations and ensuring compliance with company standards.
- Executed employee training sessions to enhance service quality and operational efficiency.
- Coordinated inventory management processes to minimize waste and optimize supply levels.
- Monitored customer feedback to identify areas for service improvement and implement changes.
- Supported scheduling and staff assignments to ensure adequate coverage during peak hours.
- Developed promotional displays and managed product placement to increase sales visibility.
- Collaborated with team members to streamline workflows and improve overall team performance.
- Conducted regular inspections of food safety practices, ensuring adherence to health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Advanced Professional Communication - English Language And Literature
Fanshwe College
London, ON 05.2019 - 12.2019
Master of International Business Management - Accounting And Finance
Fanshwe College
London, ON 05.2018 - 12.2018
Masters Of Commerce - Commerce
Khalsa College Amritsar, Punjab,India
India 05.2015 - 05.2017
Bechelor Of Commerce - Commerce
Khalsa College Amritsar, Punjab, India
India 05.2012 - 05.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid time offHealthcare benefitsWork-life balanceLanguages
English
Full Professional
Hindi
Full Professional
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative/Dispatcher
Orbit Placement LTD/ Hybrid
01.2023 - 02.2023
Advanced Professional Communication - English Language And Literature
Fanshwe College
05.2019 - 12.2019
Assistant Manager
McDonald’s
02.2019 - Current
Master of International Business Management - Accounting And Finance
Fanshwe College
05.2018 - 12.2018
Masters Of Commerce - Commerce
Khalsa College Amritsar, Punjab,India
05.2015 - 05.2017
Bechelor Of Commerce - Commerce
Khalsa College Amritsar, Punjab, India
05.2012 - 05.2015
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