ROBIN O'REILLY
Pickering,Canada
Summary
Dedicated Operations Manager with over 20 years experience in client satisfaction. Flexible and adaptive team builder with experience in scheduling and employee retention. Dependable and deadline-oriented self-starter, seeking to leverage my background into a new challenging position.
Overview
18
18
years of professional experience
Work History
Custom Drapery Manager
Fuller Draperies Unlimited
05.2020 - Current
- Conducted the day to day running of the business which included, but was not limited to:
- - preparing quotations for incoming work, planning the production flow of the workforce, invoicing the finished goods and collecting payment of these invoices
- - purchasing all supplies needed for manufacturing and paying all suppliers for materials purchased
- - payroll for all employees as well as creating T4's and ROE's
- - submitting payroll tax, HST and WSIB payments
- - organizing worldwide shipping for completed projects, when necessary
Office Assistant
Dr. Musaji - Pickering Eye Care
08.2023 - 11.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Operations Manager
ThreadNeedle Ltd.
03.2011 - 03.2020
- Conducted the day- to - day running of the business which included, but was not limited to:
- - preparing quotations for incoming work, planning the production flow of the workforce, invoicing the finished goods and collecting payment of these invoices
- - purchasing all supplies needed for manufacturing and paying all suppliers for materials pur
- - payroll for all employees as well as creating T4's and ROE's
- - submitting payroll tax, HST and WSIB payments
- - organizing worldwide shipping for completed projects, when necessary
Custom Drapery Manager
Londen Inc
11.2006 - 02.2011
- Responsible for quoting on incoming projects, implementing the workflow process of the approved projects, overseeing the manufacturing process and invoicing the finished goods
Education
Bachelor of Arts - Music, French and Linguistics
University of Toronto
Skills
- Business and Operations Management
- Customer relationship management
- Business Administration
- Revenue Management
- Health and Safety compliance
- Product management
- Invoice processing
- Flexible
- Dedicated
Languages
English
Full Professional
French
Elementary
Timeline
Office Assistant
Dr. Musaji - Pickering Eye Care
08.2023 - 11.2024
Custom Drapery Manager
Fuller Draperies Unlimited
05.2020 - Current
Operations Manager
ThreadNeedle Ltd.
03.2011 - 03.2020
Custom Drapery Manager
Londen Inc
11.2006 - 02.2011
Bachelor of Arts - Music, French and Linguistics
University of Toronto
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