Robin O'Neil
Calgary
Summary
Having twelve years of experience in the automotive industry gave me the skills to succeed as a customer-service professional. Communicating using different software applications and adapting to multiple platforms made it vital to learn new skills on the job. Working on vehicles helped to build technical knowledge and using those skills with years of customer service experience helped ensure exceptional quality of work performed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Hawkwood Auto Service
01.2024 - Current
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
Personal Trainer
FUELhouse Gym
02.2022 - 12.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Senior Service Consultant
Nissan Motor Corporation
02.2015 - 01.2018
- Hosted clients and walked them through the check in process
- Documented client concerns, listened, and provided detailed information
- Informed the client of repairs needed, explained technical information in simple words
- Exceeded client expectations and provided phenomenal customer service
- Documented repair orders using X-Time and ADP, scheduled appointments and prepared clients
Automotive Service Technician
Camco Acura
02.2008 - 01.2015
- Professionally serviced, and repaired vehicles to manufacturers specifications
- Diagnosed, replaced and repaired engine, drivetrain, chassis and suspension components
- Complete class and online training to sharpen and upgrade skills
- Communicate with service consultants of additional work needed
- Service and repair vehicles to dealership professional standards
Stud Roughneck
Ensign Energy Services
03.2007 - 02.2008
- Traveled all over Alberta to various locations when needed
- Rigged up, rigged down and transported drilling rigs and service equipment
- Assembled and dismantled pipe connections, handled, sorted and moved drill tools, cement and other materials
- Manipulated sections of pipe or drill stem at the rig floor during drilling, installation and removal, replaced strings of pipe, drill stems and drill bits
Education
Health And Physical Fitness
CanFit Pro
02-2021
New Media Production And Design
Southern Alberta Institute of Technology (SAIT)
Calgary, AB01.2021
Automotive Service Technician
Algonquin College of Applied Arts And Technology
Ottawa, ON01.2013
Skills
- Heating and air conditioning
- Vehicle maintenance and repair
- Suspension systems
- Installations and repairs
- Strength training
- Physical assessment
Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
Timeline
Automotive Service Technician
Hawkwood Auto Service
01.2024 - Current
Personal Trainer
FUELhouse Gym
02.2022 - 12.2023
Senior Service Consultant
Nissan Motor Corporation
02.2015 - 01.2018
Automotive Service Technician
Camco Acura
02.2008 - 01.2015
Stud Roughneck
Ensign Energy Services
03.2007 - 02.2008
Health And Physical Fitness
CanFit Pro
New Media Production And Design
Southern Alberta Institute of Technology (SAIT)
Automotive Service Technician
Algonquin College of Applied Arts And Technology
Similar Profiles
David AllendeDavid Allende
Automotive Service Regional Manager at USA Auto Service/ Purrfect Auto ServiceAutomotive Service Regional Manager at USA Auto Service/ Purrfect Auto Service
Kelvin JacobsenKelvin Jacobsen
General Manager at Classic Auto Wash/Speedy Apollo Auto ServiceGeneral Manager at Classic Auto Wash/Speedy Apollo Auto Service
PAul CriswellPAul Criswell
Owner President at Paul’s Auto, IncMobil Auto ServiceOwner President at Paul’s Auto, IncMobil Auto Service
CHRISTINE OBAIGWACHRISTINE OBAIGWA
Cleaning Crew Supervisor at London Children ConnectCleaning Crew Supervisor at London Children Connect
Ethan KingEthan King
Founder at Aventro AIFounder at Aventro AI