Robin Ma
City Of Los Angeles,CA
Summary
Enthusiastic, self-starter with 15+ years of experience in customer relations, people operations, and acquisition. Seeking opportunities to leverage strong interpersonal, onboarding, and time management skills in a workplace role. Proactive team player at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. Motivated to provide meetings, events services and support to increase individual well-being, personal productivity, and organizational effectiveness.
Overview
13
13
years of professional experience
Work History
Business Consultant
New Flow Technologies
04.2023 - Current
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing businesses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help companies evolve and grow.
- Maintained company compliance with local, state, and federal laws, in addition to establishing organizational standards for over 300 team members.
- Motivated team members through special events, incentive programs, and constructive feedback.
Business Consultant
Advanced Business Services
01.2023 - 07.2023
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts .
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Workplace Experience
SQAsquared
04.2022 - 03.2023
- Improved office efficiency by effectively managing internal communications and correspondence.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Enhanced team performance through training, close monitoring and support of new agents.
- Established positive and collaborative team environments, promoting healthy competition and enhancing staff engagement.
- Identified and targeted opportunities for service improvements, eliminating operational gaps and minimizing wait times.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Briefed new hires on essential job information, such as company policies, employment benefits, and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Verified and submitted timekeeping information for accurate and efficient payroll processing for over 80 + team members
Enrollment and Community Correspondence Director
Ascension Leadership Academy
11.2019 - 11.2021
- Developed team communications and operations for staff meetings.
- Contributed to team results in fast-paced working environments.
- Main point of contact for 200 people every 6 weeks to address onboarding inquiries and information.
- Managed customer relations ongoing basis to maximize customer retention.
- Enrolled cohorts of leads to elevate their skill set and create powerful community morale
- Responsible for planning corporate events and leadership conferences
- Executed professional greetings to all colleagues and visitors.
- Liaison between vendors, external and interior teams to deliver unparalleled experience to colleagues.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications
Salon Owner /Cosmetologist
Business Owner
03.2015 - 12.2019
- Maintained daily, monthly and quarterly records of costs and revenue in Quickbooks
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Monitored social media and online sources for industry trends
- Offered highly skilled and diverse salon services to over 240+ customers, including cuts, color services and extensions
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Found new sources for office supplies and closely monitored inventory use to cut costs.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Loan and Operations Officer
Rancho Federal Credit Union
04.2011 - 01.2014
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Reviewed over 160 financial statements per week
- Educated customers on pertinent laws and regulations
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Education
Cosmetology Licsence - Cosmetology
Aveda Institute of Los Angeles
Los Angeles, CA02.2015
High School Diploma -
Warren High School
Downey, CA06.2009
Skills
- Cost Reduction
- Project Management
- Project staffing and recruitment
- Networking
- Team building and Leadership
- Onboarding Specialist
- Business Analysis
- Planning and Execution
- Presentation Skills
- Training and Mentoring
- Business Development
- Labor relations
- Conflict resolution
- Workforce planning
- Benefits Administration
- Employee relations
- Diversity and inclusion
Accomplishments
- Lead a fundraising team of 35 people that raised $75,000 for a Non- Profit (Choose Love Movement).
- Planned corporate company events
- Lead and facilitated team building experiences
Timeline
Business Consultant
New Flow Technologies
04.2023 - Current
Business Consultant
Advanced Business Services
01.2023 - 07.2023
Workplace Experience
SQAsquared
04.2022 - 03.2023
Enrollment and Community Correspondence Director
Ascension Leadership Academy
11.2019 - 11.2021
Salon Owner /Cosmetologist
Business Owner
03.2015 - 12.2019
Loan and Operations Officer
Rancho Federal Credit Union
04.2011 - 01.2014
Cosmetology Licsence - Cosmetology
Aveda Institute of Los Angeles
High School Diploma -
Warren High School
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