Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robin Lucio

Chatham,ON

Summary

Dynamic professional with a proven track record at TekSavvy Solutions, adept in client support and office management. Excelled in enhancing customer satisfaction and streamlining operations, showcasing engaged listening and effective organizational skills. Achieved significant improvements in workflow and customer loyalty, demonstrating a commitment to operational excellence and professional growth.

Overview

13
13
years of professional experience

Work History

Co-Owner

Fortresss Tavern
01.2018 - 05.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

Customer Service Representative

TekSavvy Solutions
01.2016 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Office Manager

Caron & Caron Trucking
01.2010 - 01.2016


  • Provided exceptional customer service when addressing shippers inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all drivers to ensure smooth operations and minimal conflicts.

Education

High School Diploma -

Chatham-Kent Secondary School
Chatham, ON

Skills

  • Client Support
  • Engaged Listening Ability
  • Office management
  • Small business operations
  • Effective Organizational Skills
  • Accurate Data Entry

Languages

English
Full Professional

Timeline

Co-Owner

Fortresss Tavern
01.2018 - 05.2023

Customer Service Representative

TekSavvy Solutions
01.2016 - 05.2018

Office Manager

Caron & Caron Trucking
01.2010 - 01.2016

High School Diploma -

Chatham-Kent Secondary School

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Robin Lucio