Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Lewis

Hidden Valley Lake

Summary

Dynamic Office Manager with a proven track record at Keen Garage Doors & Gates, excelling in customer service and office management. Skilled in vendor engagement and adept at resolving conflicts, I enhance operational efficiency while fostering positive client relationships. Committed to delivering excellent results and ensuring client satisfaction.

Overview

9
9
years of professional experience

Work History

Office Manager

Keen Garage Doors & Gates
07.2023 - 12.2025
  • Addressed customer concerns promptly to ensure satisfaction.
  • Maintained filing system for records, correspondence and other documents.
  • Planned and executed company-wide events, including festive occasions and group engagement initiatives.
  • Assisted in recruiting, onboarding and training new employees.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Dispatcher

Elevated Comfort
09.2022 - 04.2023
  • Kept up-to-date and detailed call records in both a physical and electronic database.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved customer issues, improved operations, and provided excellent customer service.
  • Ensured that products were delivered on time in order to provide the best customer service.
  • Had an excellent attendance record and was always on time for work.

Secretary Receptionist

RC Auto Body
04.2017 - 03.2018
  • Conducted research to address collision area, which resulted in repairs being done.
  • Was responsible for processing several customer orders per day.
  • Quickly identified problems and alerted techs to any potential project delays.
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Identified appropriate repair solutions within the anticipated price range by determining customer needs through careful and active listening skills.

Education

No Degree - Business Administration

Santa Rosa Junior College
Santa Rosa, California, CA
01-2021

Skills

  • Customer Service
  • Customer relations
  • Office Management
  • Proficient in Computer Applications
  • Faxing Documents
  • Vendor Engagement
  • Scheduling and Calendar Management
  • Payroll processing
  • Data Entry
  • Documentation and Control

Timeline

Office Manager

Keen Garage Doors & Gates
07.2023 - 12.2025

Dispatcher

Elevated Comfort
09.2022 - 04.2023

Secretary Receptionist

RC Auto Body
04.2017 - 03.2018

No Degree - Business Administration

Santa Rosa Junior College
Robin Lewis