Robin Lewis
Hidden Valley Lake
Summary
Dynamic Office Manager with a proven track record at Keen Garage Doors & Gates, excelling in customer service and office management. Skilled in vendor engagement and adept at resolving conflicts, I enhance operational efficiency while fostering positive client relationships. Committed to delivering excellent results and ensuring client satisfaction.
Overview
9
9
years of professional experience
Work History
Office Manager
Keen Garage Doors & Gates
07.2023 - 12.2025
- Addressed customer concerns promptly to ensure satisfaction.
- Maintained filing system for records, correspondence and other documents.
- Planned and executed company-wide events, including festive occasions and group engagement initiatives.
- Assisted in recruiting, onboarding and training new employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Dispatcher
Elevated Comfort
09.2022 - 04.2023
- Kept up-to-date and detailed call records in both a physical and electronic database.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Solved customer issues, improved operations, and provided excellent customer service.
- Ensured that products were delivered on time in order to provide the best customer service.
- Had an excellent attendance record and was always on time for work.
Secretary Receptionist
RC Auto Body
04.2017 - 03.2018
- Conducted research to address collision area, which resulted in repairs being done.
- Was responsible for processing several customer orders per day.
- Quickly identified problems and alerted techs to any potential project delays.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Identified appropriate repair solutions within the anticipated price range by determining customer needs through careful and active listening skills.
Education
No Degree - Business Administration
Santa Rosa Junior College
Santa Rosa, California, CA01-2021
Skills
- Customer Service
- Customer relations
- Office Management
- Proficient in Computer Applications
- Faxing Documents
- Vendor Engagement
- Scheduling and Calendar Management
- Payroll processing
- Data Entry
- Documentation and Control
Timeline
Office Manager
Keen Garage Doors & Gates
07.2023 - 12.2025
Dispatcher
Elevated Comfort
09.2022 - 04.2023
Secretary Receptionist
RC Auto Body
04.2017 - 03.2018
No Degree - Business Administration
Santa Rosa Junior College